Directorate:
Social Care Health Integration & Wellbeing Section:
Telecare and Lifelines Grade:
Level 6 plus shift enhancements Actual Salary:
£27,711 - £30,060 Hours:
37 This advert is open to both Internal and External applicants. These are temporary posts for 12 months. The Lifeline Service provides a 24/7 service answering community alarm activations over the telephone, promoting home and personal safety enabling people to live independently in their own homes. We also provide the City Council's out of hours emergency service taking telephone calls from residents and tenants over a wide range of subjects. Responsibilities
Use our telephone and computer systems to report and respond to reports of emergency situations. Provide advice and reassurance to customers in difficult and emergency situations, which may include liaison with the police, ambulance, fire service, next of kin, neighbours, contractors and other council staff. Work a range of shifts in our rota which operates 24 hours per day, 365 days per year, and be able to work additional shifts as required to ensure that adequate cover is provided. Remain calm in stressful situations and present a patient and sympathetic approach to our customers. Have an interest and commitment to working with the elderly and an awareness of the types of problems experienced by elderly people. Deal with complex and diverse customer enquiries on your own initiative as well as working effectively within our team. A full job description and person specification is attached. For more information about the role, please contact Russ Booth (Team Leader) on 01782 234389. Equality, Diversity and Inclusion Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together. To Apply - please visit our website
https://webrecruitment.stoke.gov.uk/wrl/ . If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
#J-18808-Ljbffr
Social Care Health Integration & Wellbeing Section:
Telecare and Lifelines Grade:
Level 6 plus shift enhancements Actual Salary:
£27,711 - £30,060 Hours:
37 This advert is open to both Internal and External applicants. These are temporary posts for 12 months. The Lifeline Service provides a 24/7 service answering community alarm activations over the telephone, promoting home and personal safety enabling people to live independently in their own homes. We also provide the City Council's out of hours emergency service taking telephone calls from residents and tenants over a wide range of subjects. Responsibilities
Use our telephone and computer systems to report and respond to reports of emergency situations. Provide advice and reassurance to customers in difficult and emergency situations, which may include liaison with the police, ambulance, fire service, next of kin, neighbours, contractors and other council staff. Work a range of shifts in our rota which operates 24 hours per day, 365 days per year, and be able to work additional shifts as required to ensure that adequate cover is provided. Remain calm in stressful situations and present a patient and sympathetic approach to our customers. Have an interest and commitment to working with the elderly and an awareness of the types of problems experienced by elderly people. Deal with complex and diverse customer enquiries on your own initiative as well as working effectively within our team. A full job description and person specification is attached. For more information about the role, please contact Russ Booth (Team Leader) on 01782 234389. Equality, Diversity and Inclusion Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together. To Apply - please visit our website
https://webrecruitment.stoke.gov.uk/wrl/ . If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
#J-18808-Ljbffr
