We are actively searching for a highly organised individual in Northern Ireland to join our telecom operations team.
Rob Girvan, Head of Telecom Operations
About Simplicity Group:
Simplicity Group specialise in providing fully managed, innovative technology solutions for various products. Our services cover Phone Systems, Vehicle CCTV, and Vehicle Telematics. With HQ in Belfast, we currently employ over 50 staff across UK and Ireland. As leaders in their industry, Simplicity Group holds various high-level partnerships with their technology enablers giving us & our customers access to the latest R&D. Simplicity Group prides themselves on being constantly ahead of the competition. Simplicity Group offers an extremely strong culture; with teamwork being at the forefront of our company principles along with staff development with many members of the team developing with the company over a sustained period. Department:
Telecoms Project Location(s):
Northern Ireland Job Description:
As a Telecom Support Specialist your primary focus will be on supporting the Telecom Operations Team. This will involve managing the new and existing customer order pipelines. The ideal candidate for this position possesses exceptional communication skills with a proactive attitude. Previous experience in a similar role is desirable but not essential as full training will be given. The Telecom Support Specialist is required to support the Operations Team in managing orders from the set-up to the resolution. Your new role:
Full Training provided on Simplicity products, services & processes Answer calls and e-mails in line with team KPI’s. Develop and maintain a complete understanding of our products and ongoing releases. Technical fault analysis & troubleshooting. Assist the Engineers remotely (Commissioning, testing and updating web portal after installation of products). Meeting the client’s standards of Service Levels within strict timescales Working with other teams within our company to build understanding and consistency of process and approach where applicable. Keeping accurate records regarding customer queries on the database. Keeping up to date with knowledge of the company’s product/service portfolio and attending regular training sessions accordingly. Reporting and escalating where required any errors or problems to management when necessary. Working within a team and keeping a pleasant working environment. Ability and Skills:
Experience operating in a customer-focused role. Excellent telephone manners and customer service skills. Proactive and positive with a Can-Do attitude. Effective time management and organisational skills. A logical approach to problem solving. Decision making. Ability to work under pressure and within time constraints. Punctual and good attendance. COMPANY BENEFITS:
Full training provided. Modern office environment with an excellent company culture. Regular company and team social events, including Summer and Christmas parties. 1 additional annual leave day for each year of service (capped at 5 additional days). Referral program. Onsite free parking. Complimentary tea and coffee facilities. OUR CULTURE:
At Simplicity Group, we place great emphasis on our company culture. We believe that teamwork is essential to our success and strive to foster a supportive and collaborative environment. As a company that invests in its employees, this is a rare opportunity to join a dynamic and high-performing team where personal growth and development is encouraged. EQUAL OPPORTUNITIES:
Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process. The company respects the privacy of all individuals and handles personal data in accordance with General Data Protection Regulation (GDPR) and related best practices. The processing of personal data is carried out in compliance with Simplicity Group Ltd’s recruitment processes.
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Simplicity Group specialise in providing fully managed, innovative technology solutions for various products. Our services cover Phone Systems, Vehicle CCTV, and Vehicle Telematics. With HQ in Belfast, we currently employ over 50 staff across UK and Ireland. As leaders in their industry, Simplicity Group holds various high-level partnerships with their technology enablers giving us & our customers access to the latest R&D. Simplicity Group prides themselves on being constantly ahead of the competition. Simplicity Group offers an extremely strong culture; with teamwork being at the forefront of our company principles along with staff development with many members of the team developing with the company over a sustained period. Department:
Telecoms Project Location(s):
Northern Ireland Job Description:
As a Telecom Support Specialist your primary focus will be on supporting the Telecom Operations Team. This will involve managing the new and existing customer order pipelines. The ideal candidate for this position possesses exceptional communication skills with a proactive attitude. Previous experience in a similar role is desirable but not essential as full training will be given. The Telecom Support Specialist is required to support the Operations Team in managing orders from the set-up to the resolution. Your new role:
Full Training provided on Simplicity products, services & processes Answer calls and e-mails in line with team KPI’s. Develop and maintain a complete understanding of our products and ongoing releases. Technical fault analysis & troubleshooting. Assist the Engineers remotely (Commissioning, testing and updating web portal after installation of products). Meeting the client’s standards of Service Levels within strict timescales Working with other teams within our company to build understanding and consistency of process and approach where applicable. Keeping accurate records regarding customer queries on the database. Keeping up to date with knowledge of the company’s product/service portfolio and attending regular training sessions accordingly. Reporting and escalating where required any errors or problems to management when necessary. Working within a team and keeping a pleasant working environment. Ability and Skills:
Experience operating in a customer-focused role. Excellent telephone manners and customer service skills. Proactive and positive with a Can-Do attitude. Effective time management and organisational skills. A logical approach to problem solving. Decision making. Ability to work under pressure and within time constraints. Punctual and good attendance. COMPANY BENEFITS:
Full training provided. Modern office environment with an excellent company culture. Regular company and team social events, including Summer and Christmas parties. 1 additional annual leave day for each year of service (capped at 5 additional days). Referral program. Onsite free parking. Complimentary tea and coffee facilities. OUR CULTURE:
At Simplicity Group, we place great emphasis on our company culture. We believe that teamwork is essential to our success and strive to foster a supportive and collaborative environment. As a company that invests in its employees, this is a rare opportunity to join a dynamic and high-performing team where personal growth and development is encouraged. EQUAL OPPORTUNITIES:
Simplicity Group Ltd is committed to equal employment opportunities and considers all individuals for employment regardless of their background, with a focus on merit and qualifications for the job. All candidates will be subject to necessary identity, security, and reference verifications as part of the recruitment process. The company respects the privacy of all individuals and handles personal data in accordance with General Data Protection Regulation (GDPR) and related best practices. The processing of personal data is carried out in compliance with Simplicity Group Ltd’s recruitment processes.
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