Our client is seeking an experienced Billing Manager to oversee complex billing processes and manage a team. Candidates must have expertise in telecoms billing, strong leadership skills, and attention to detail.
Key Responsibilities:
Manage systems and processes for customer accounts, billing profiles, and provisioning orders.
Oversee monthly billing cycles, ensuring accuracy and resolving errors prior to invoice processing.
Handle billing queries and provide analytical reports.
Ensure compliance with SLAs for ticket management and query resolution.
Liaise with customers, suppliers, and internal teams to ensure timely and accurate processes.
Approve supplier invoices and manage purchase ledger activity.
Deliver training and support for billing systems.
Escalate and resolve complaints efficiently.
Requirements:
Proven experience in team management and telecoms billing.
Strong skills in Excel (pivot tables, charts, lookups) and attention to detail.
Ability to prioritise, multitask, and work under pressure.
Excellent communication skills and proactive problem-solving abilities.
Flexible, organised, and customer focused.
Desirable:
Experience with SQL, Access, or ERP systems (e.g., Navision).
Background in the satellite communications or cellular/telecoms sectors.
Benefits:
Free Parking
25 days + Bank Holidays
Bonus and Pension Scheme
Paying up to £50k
Our client is a Disability Confident employer.
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