Telephone and Online Advice Services Advisers
Would you like to help people understand and enforce their housing rights? We are looking for four new people to join Shelter’s emergency helpline as Telephone and Online Advice Services Advisers. You won’t need previous housing advice experience as Shelter will provide full training and support to develop your knowledge and skills. About the role Our Emergency Helpline provides legal advice and assistance to members of the public who are facing a housing or homelessness crisis. This is a high-pressure environment and you will need to be able to respond immediately and effectively to the situations you are presented with. Clients will typically be experiencing a housing emergency and some will be vulnerable or extremely distressed. You will need to use your initiative to help resolve your clients’ issues such as liaising with third parties, local authorities and reviewing legal documentation. The Helpline is open Monday to Friday 8am – 6pm and Advisers work a six-week shift rota. We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. About the team Shelter’s telephone and online advice services are crucial in our fight to defend the right to a safe home, encompassing our emergency Helpline, a remote casework service and expert advice services for professionals. Known internally as TOAS, we are the largest service in Shelter and the client data we capture is used to inform and support the organisation’s strategy as well as providing information for media, policy and research, so you will play a key role in fighting the housing emergency. What we are looking for
With experience of delivering services to the public, you will be able to communicate complex legal information clearly both verbally and in writing, work independently and be confident enough to challenge external parties to realise your clients’ housing rights. Emotional resilience will also be crucial to effectively help clients who are distressed, experiencing trauma or may be at risk of harm. You will need to be proficient in IT, including Microsoft Office and typing. Equality, Diversity and Inclusion are key to everything we do at Shelter and you will be expected to actively promote these principles throughout your work. Additional job details
Workplace Hybrid, or partially remote Location Sheffield · expected to work from Sheffield Shelter hub less than 60% of working hours and from home the rest of the time Contract, dates and working times Permanent Full-time How to apply
Applications close at 11.30pm on closing date. Please click ‘Apply’. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point. CVs without supporting statements will not be considered. Click Apply to start your application now. This job will be available on Prospects until 2 February 2025. Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
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Would you like to help people understand and enforce their housing rights? We are looking for four new people to join Shelter’s emergency helpline as Telephone and Online Advice Services Advisers. You won’t need previous housing advice experience as Shelter will provide full training and support to develop your knowledge and skills. About the role Our Emergency Helpline provides legal advice and assistance to members of the public who are facing a housing or homelessness crisis. This is a high-pressure environment and you will need to be able to respond immediately and effectively to the situations you are presented with. Clients will typically be experiencing a housing emergency and some will be vulnerable or extremely distressed. You will need to use your initiative to help resolve your clients’ issues such as liaising with third parties, local authorities and reviewing legal documentation. The Helpline is open Monday to Friday 8am – 6pm and Advisers work a six-week shift rota. We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. About the team Shelter’s telephone and online advice services are crucial in our fight to defend the right to a safe home, encompassing our emergency Helpline, a remote casework service and expert advice services for professionals. Known internally as TOAS, we are the largest service in Shelter and the client data we capture is used to inform and support the organisation’s strategy as well as providing information for media, policy and research, so you will play a key role in fighting the housing emergency. What we are looking for
With experience of delivering services to the public, you will be able to communicate complex legal information clearly both verbally and in writing, work independently and be confident enough to challenge external parties to realise your clients’ housing rights. Emotional resilience will also be crucial to effectively help clients who are distressed, experiencing trauma or may be at risk of harm. You will need to be proficient in IT, including Microsoft Office and typing. Equality, Diversity and Inclusion are key to everything we do at Shelter and you will be expected to actively promote these principles throughout your work. Additional job details
Workplace Hybrid, or partially remote Location Sheffield · expected to work from Sheffield Shelter hub less than 60% of working hours and from home the rest of the time Contract, dates and working times Permanent Full-time How to apply
Applications close at 11.30pm on closing date. Please click ‘Apply’. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point. CVs without supporting statements will not be considered. Click Apply to start your application now. This job will be available on Prospects until 2 February 2025. Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
#J-18808-Ljbffr
