Carers Support Centre (CSC) Bristol and South Gloucestershire provide support services to carers for adults who care for people that could not manage without their help. All the care they provide is unpaid.
The Telephone Carers Support Officer is a key post in the team and provides information, advice and support to carers over the telephone at our offices in the Vassall Centre, Fishponds.
You will join a busy and supportive team that provides several services to support unpaid carers in Bristol and South Gloucestershire. Our services include carers assessments, one-to-one support, counselling, walk and talk, and Carers Emergency cards.
Hours of work:
26.5 hours per week (Tuesday, Wednesday and Thursday 9am – 5pm; Friday 9.30 am – 1.30 pm.) Location:
Based at the CSC Offices at the Vassall Centre, Fishponds. The role will include:
Responding to enquiries to the CarersLine service via telephone and email for information, advice, guidance and support. Responding to these enquiries promptly, using online and telephone resources if necessary. Referring and signposting carers and professionals to internal and external services where appropriate. To fulfil this role, you will need:
Recent experience in a customer service role, providing a service that may include advice and/or support work. Ability to listen and communicate well on the telephone and good literacy skills. A drive to support people and help them find solutions to the challenges in their caring role. Computer literacy – experience of working with a client database would be helpful. How to apply
Applications can be made via an application form, which is available from our website
here , where you will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre. If you would like to know more about this role, please call Dawn Osborne-Tiller on 0117 9392562. If you do not have access to the internet, please call our office on 0117 9392562 or email: recruitment@carerssupportcentre.org.uk. Closing date:
5th February 2025 @ 9am Interview date:
20th February 2025 at the Vassall Centre, Fishponds. Registered Charity Number: 1063226. We are an Equal Opportunities employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.
#J-18808-Ljbffr
26.5 hours per week (Tuesday, Wednesday and Thursday 9am – 5pm; Friday 9.30 am – 1.30 pm.) Location:
Based at the CSC Offices at the Vassall Centre, Fishponds. The role will include:
Responding to enquiries to the CarersLine service via telephone and email for information, advice, guidance and support. Responding to these enquiries promptly, using online and telephone resources if necessary. Referring and signposting carers and professionals to internal and external services where appropriate. To fulfil this role, you will need:
Recent experience in a customer service role, providing a service that may include advice and/or support work. Ability to listen and communicate well on the telephone and good literacy skills. A drive to support people and help them find solutions to the challenges in their caring role. Computer literacy – experience of working with a client database would be helpful. How to apply
Applications can be made via an application form, which is available from our website
here , where you will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre. If you would like to know more about this role, please call Dawn Osborne-Tiller on 0117 9392562. If you do not have access to the internet, please call our office on 0117 9392562 or email: recruitment@carerssupportcentre.org.uk. Closing date:
5th February 2025 @ 9am Interview date:
20th February 2025 at the Vassall Centre, Fishponds. Registered Charity Number: 1063226. We are an Equal Opportunities employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.
#J-18808-Ljbffr
