Location : Hounslow About Us:
We are looking for Telesales Representatives offering a wide range of high-quality products to our clients. We pride ourselves on exceptional customer service and providing our clients with competitive pricing, fast delivery, and top-tier product selection. Job Overview:
We are looking for a motivated and enthusiastic Telesales Representative to join our dynamic team. As a key member of our sales team, you will be responsible for generating new business, managing existing customer accounts, and driving sales through effective telesales techniques. Key Responsibilities: Prospecting and Lead Generation:
Identify and reach out to potential clients within your assigned territory or sector, including small and large businesses, offering our products and services. Sales and Upselling:
Actively sell our wide range of products to existing customers, identify opportunities for upselling, and ensure customer satisfaction with every call. Customer Relationship Management:
Build and maintain strong, long-lasting relationships with current and potential clients, addressing their needs and providing tailored product recommendations. Order Processing:
Accurately process customer orders over the phone, providing quotations, processing payments, and following up on deliveries. Product Knowledge:
Maintain in-depth knowledge of our product offerings, promotions, and pricing to effectively answer customer queries and provide solutions. Achieve Sales Targets:
Meet and exceed monthly sales targets, contributing to the overall success and growth of the business. Reporting:
Keep accurate records of customer interactions, sales, and follow-ups within our CRM system. Skills & Qualifications: Previous telesales or customer service experience Strong communication and negotiation skills Self-motivated and target-driven with a proactive approach to sales Ability to build rapport quickly and professionally Familiarity with systems and sales tracking software Excellent organisational skills and attention to detail A positive attitude and the ability to work both independently and as part of a team
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