Full time - 36 Hours per week
Location – Initially you will be expected to work full time at Raven House, to undergo training, after which time we offer hybrid working – expecting 2 – 3 office days per week either at Raven House, or one of our remote offices.
Job Description - Tenancy Services Officer Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. Want to be part of this? We’re currently recruiting for a Tenancy Services Officer to join our Housing Services team. What you’ll achieve in the role: The overall purpose of this role is to have a focus on tenancy management, community, and neighbourhood, to work proactively with customers within your patch to successfully maintain their tenancies and to improve neighbourhoods. Key responsibilities include: To carry out sign-ups and tenancy visits for all new tenancies in the patch. To make recommendations about tenancy conversions at the end of any Introductory periods and the ending of Fixed Term Tenancies. To process tenancy changes in accordance with legislation and Raven procedures, working with other teams as necessary. To meet with customers as required to discuss cases and decisions, which may include visits or meetings outside office hours. Work with the other housing management teams to support residents to achieve a sustainable tenancy, including assessing vulnerability and making referrals for support. To represent Raven within the community and attend relevant meetings with stakeholders and community groups, which may include evenings and weekends. What you’ll bring to Raven: For this role, we are looking for someone with the following: A basic understanding of housing management and tenancy related needs, including those of vulnerable people. Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and stakeholders. Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism. A full, clean driving licence with own car. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role. What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnics, the LGBQT+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at
recruitment@ravenht.org.uk
or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email
recruitment@ravenht.org.uk , or phone us on 0300 123 3399.
#J-18808-Ljbffr
Job Description - Tenancy Services Officer Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. Want to be part of this? We’re currently recruiting for a Tenancy Services Officer to join our Housing Services team. What you’ll achieve in the role: The overall purpose of this role is to have a focus on tenancy management, community, and neighbourhood, to work proactively with customers within your patch to successfully maintain their tenancies and to improve neighbourhoods. Key responsibilities include: To carry out sign-ups and tenancy visits for all new tenancies in the patch. To make recommendations about tenancy conversions at the end of any Introductory periods and the ending of Fixed Term Tenancies. To process tenancy changes in accordance with legislation and Raven procedures, working with other teams as necessary. To meet with customers as required to discuss cases and decisions, which may include visits or meetings outside office hours. Work with the other housing management teams to support residents to achieve a sustainable tenancy, including assessing vulnerability and making referrals for support. To represent Raven within the community and attend relevant meetings with stakeholders and community groups, which may include evenings and weekends. What you’ll bring to Raven: For this role, we are looking for someone with the following: A basic understanding of housing management and tenancy related needs, including those of vulnerable people. Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and stakeholders. Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism. A full, clean driving licence with own car. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role. What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnics, the LGBQT+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at
recruitment@ravenht.org.uk
or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email
recruitment@ravenht.org.uk , or phone us on 0300 123 3399.
#J-18808-Ljbffr
