We are currently recruiting for a full-time (40 hours) Tenant Involvement and Engagement Officer. This role will drive delivery of Humbercare’s Tenant Involvement and Empowerment Strategy, including provision of a range of communication, involvement and engagement methods ensuring our tenants have the opportunity to be involved and have an influence on the delivery of our services.
The main responsibilities include: Leading on the delivery of Humbercare’s vision for Tenant Involvement and Engagement; Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard; Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion; Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups; Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly; Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.
The ideal candidate will have: Customer Service Qualification or a minimum of 2 years' working experience within the health and social care sector; Sound technical knowledge of the principles, practice and different approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums, and technical knowledge of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, April 2024; Working experience and technical knowledge of the issues faced by people with a history of substance misuse, ill mental health, homelessness, and/or offending behaviour with an understanding of the diverse needs of those individuals, including those arising from protected characteristics, language barriers and additional needs; Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production; Ability to consult, lead change and drive service and performance improvements; Full UK driving licence and access to own transport.
Salary - £26,226.89 p.a. FTE
Benefits: An extensive specialised training programme including NVQ levels 2-5; An attractive pension scheme and annual leave entitlement; Membership to a private health scheme; An Employee Assistance Programme providing confidential counselling support and free legal and health advice; Essential travel expenses; Company sick pay following completion of 2 years' service; Succession planning within the organisation so employees have opportunity to progress; A family friendly environment.
How to apply: You can apply online through our website
www.humbercare.org.uk
by clicking on the Careers at Humbercare tab. Alternatively, telephone us on 01482 586633 or email us at info@humbercare.org.uk to request an application form or full job description.
Please note only completed application forms will be considered for the role.
Closing date for applications: 12:00pm on Friday 10th January 2025.
Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
The main responsibilities include: Leading on the delivery of Humbercare’s vision for Tenant Involvement and Engagement; Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard; Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion; Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups; Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly; Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.
The ideal candidate will have: Customer Service Qualification or a minimum of 2 years' working experience within the health and social care sector; Sound technical knowledge of the principles, practice and different approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums, and technical knowledge of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, April 2024; Working experience and technical knowledge of the issues faced by people with a history of substance misuse, ill mental health, homelessness, and/or offending behaviour with an understanding of the diverse needs of those individuals, including those arising from protected characteristics, language barriers and additional needs; Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production; Ability to consult, lead change and drive service and performance improvements; Full UK driving licence and access to own transport.
Salary - £26,226.89 p.a. FTE
Benefits: An extensive specialised training programme including NVQ levels 2-5; An attractive pension scheme and annual leave entitlement; Membership to a private health scheme; An Employee Assistance Programme providing confidential counselling support and free legal and health advice; Essential travel expenses; Company sick pay following completion of 2 years' service; Succession planning within the organisation so employees have opportunity to progress; A family friendly environment.
How to apply: You can apply online through our website
www.humbercare.org.uk
by clicking on the Careers at Humbercare tab. Alternatively, telephone us on 01482 586633 or email us at info@humbercare.org.uk to request an application form or full job description.
Please note only completed application forms will be considered for the role.
Closing date for applications: 12:00pm on Friday 10th January 2025.
Proud member of the Disability Confident employer scheme
#J-18808-Ljbffr
