Resident Liaison Officer
required to join the team with a large social housing contractor to work in Chorley and the surrounding areas on kitchen and bathroom schemes. The duration of the contract is for long-term work. For the first two weeks of the contract, you will be required to work 37.5 hours, then it will go down to 15 hours per week.
Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. You should have a strong knowledge of internal and external programmes, be a strong communicator, and possess excellent customer service and good IT skills.
Job Role Includes:
To manage and provide consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction. Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times. To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community. Provide an efficient, courteous, and professional service to all telephone callers. Ensure written correspondence to residents is generated and distributed in line with the programme of works. Carry out choice events, consultation events, and individual consultations with residents regarding future work. Maintain access to properties and visit residents' homes at the frequency determined by the scheme. Manage the Resident's complaints procedures as a point of escalation.
Essential:
Driving Licence, own transport, previous experience/similar job role.
Benefits:
£11.50 - £12.50ph PAYE or £14.55ph UMB. Monday to Friday working week - 8am - 4pm for the first two weeks, 15 hours for the rest of the duration - 2 days per week. Street parking.
To Apply:
Please apply via CV or call Aran/Danielle at (phone number removed) for further details or to apply.
#J-18808-Ljbffr
required to join the team with a large social housing contractor to work in Chorley and the surrounding areas on kitchen and bathroom schemes. The duration of the contract is for long-term work. For the first two weeks of the contract, you will be required to work 37.5 hours, then it will go down to 15 hours per week.
Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. You should have a strong knowledge of internal and external programmes, be a strong communicator, and possess excellent customer service and good IT skills.
Job Role Includes:
To manage and provide consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction. Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times. To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community. Provide an efficient, courteous, and professional service to all telephone callers. Ensure written correspondence to residents is generated and distributed in line with the programme of works. Carry out choice events, consultation events, and individual consultations with residents regarding future work. Maintain access to properties and visit residents' homes at the frequency determined by the scheme. Manage the Resident's complaints procedures as a point of escalation.
Essential:
Driving Licence, own transport, previous experience/similar job role.
Benefits:
£11.50 - £12.50ph PAYE or £14.55ph UMB. Monday to Friday working week - 8am - 4pm for the first two weeks, 15 hours for the rest of the duration - 2 days per week. Street parking.
To Apply:
Please apply via CV or call Aran/Danielle at (phone number removed) for further details or to apply.
#J-18808-Ljbffr
