Resident Liaison Officer required to join the team with a large social housing contractor to work in Greater Manchester on kitchen and bathroom schemes. The duration of the contract is ongoing for 24 weeks but could turn into a permanent contract.
Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. You will possess a strong knowledge of internal and external programmes and be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
Manage and provide consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction. Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times. Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community. Maintain a professional standard at all times. Provide an efficient, courteous, and professional service to all telephone callers. Ensure written correspondence to residents is generated and distributed in line with the programme of works. Carry out choice events, consultation events, and individual consultations with residents regarding future work. Maintain access to properties and visit residents' homes at the frequency determined by the scheme. Manage the residents' complaints procedures as a point of escalation. Essential:
Driving Licence Own transport Previous experience in a similar job role Benefits:
13 PAYE or 16 per Hour Umbrella Monday to Friday working week - 8am - 4:30pm Street Parking To Apply:
Please apply via CV or call Aran/Danielle at (phone number removed) for further details or to apply!
#J-18808-Ljbffr
Manage and provide consultation and support to residents prior to, during, and after works to their homes, ensuring consistently high levels of customer satisfaction. Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times. Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community. Maintain a professional standard at all times. Provide an efficient, courteous, and professional service to all telephone callers. Ensure written correspondence to residents is generated and distributed in line with the programme of works. Carry out choice events, consultation events, and individual consultations with residents regarding future work. Maintain access to properties and visit residents' homes at the frequency determined by the scheme. Manage the residents' complaints procedures as a point of escalation. Essential:
Driving Licence Own transport Previous experience in a similar job role Benefits:
13 PAYE or 16 per Hour Umbrella Monday to Friday working week - 8am - 4:30pm Street Parking To Apply:
Please apply via CV or call Aran/Danielle at (phone number removed) for further details or to apply!
#J-18808-Ljbffr
