Test Centre Associate - Norwich
Apply locations RinP Norwich (DVSA) time type Part time posted on Posted 4 Days Ago time left to apply End Date: February 16, 2025 (26 days left to apply) job requisition id JR10002084 Pay Range:
£12.00 per hour Job Description: Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of
Test Centre Associate - Norwich
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Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide over 1.7 million Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidate's driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates' ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre schedules Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule: Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. The Norwich Test Centre usually opens 3 or 4 days per week, subject to demand. The main operating days are usually Mondays, Wednesdays, Fridays, with occasional Saturdays. During peak demand, we may also open for further weekdays. The ideal candidate will be fully flexible to pick up morning, afternoon, evening, and Saturday shifts. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm What’s in it for you? The roles offer long-term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgment and decision-making skills Flexibility in working hours and days, including evenings and Saturdays The ability to remain calm and deal with confrontational candidates in a professional manner Please note that the deadline for internal applicants for this role is 23rd January 2025. Diversity and Inclusion: We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
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Apply locations RinP Norwich (DVSA) time type Part time posted on Posted 4 Days Ago time left to apply End Date: February 16, 2025 (26 days left to apply) job requisition id JR10002084 Pay Range:
£12.00 per hour Job Description: Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of
Test Centre Associate - Norwich
at
Reed in Partnership! Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide over 1.7 million Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidate's driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates' ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre schedules Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule: Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. The Norwich Test Centre usually opens 3 or 4 days per week, subject to demand. The main operating days are usually Mondays, Wednesdays, Fridays, with occasional Saturdays. During peak demand, we may also open for further weekdays. The ideal candidate will be fully flexible to pick up morning, afternoon, evening, and Saturday shifts. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm What’s in it for you? The roles offer long-term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgment and decision-making skills Flexibility in working hours and days, including evenings and Saturdays The ability to remain calm and deal with confrontational candidates in a professional manner Please note that the deadline for internal applicants for this role is 23rd January 2025. Diversity and Inclusion: We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
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