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Job Description
Pearson
is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning. Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential. Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image. Working Arrangements
The role is a dual role covering Brighton & Worthing PPCs. Some local travel to other PPC's or temporary locations may be required. A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked. Must be flexible and reliable - Must be able to work Monday to Saturday and from 07:30/19:15 throughout the week as required. Key Responsibilities
Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management. Support the Regional Manager in recruitment issues and conduct staff interviews as required. Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required. Maintain and update local site administration and documentation. Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to. Oversee overall day-to-day operation of the PPC, and co-ordinate activities and instructions from Regional Managers and other Test Centre Management. Monitor supplies inventory, and order inventory when applicable within budget guidelines. All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment. Professional understanding of the business requirement, KPI aware and excellent standards. Key Activities
Provide a high level of customer service in the test centres at all times. Ensure candidate needs are met with understanding and respect. Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard. Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues. Adhere to all Company policies and procedures as noted in the formal documentation. Perform daily test centre opening and closing procedures. Help to ensure a clean, professional, quiet testing atmosphere in the centre. Perform other administrative tasks as required. Essential Experience & Qualifications
Experience in a customer facing role. Experience of coordinating and administering activities of a team. Strong administration and reporting skills. Exceptional customer service skills. Strong communication skills both written and verbal. Able to work independently as well as part of a team. Must enjoy working with people, have effective time management skills, and be able to work effectively under pressure. Strong attention to detail and organisational skills are required. Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually. PC literate, comfort with the use of a full range of Microsoft Office and Windows applications. Desirable Experience & Qualifications
Experience in a testing environment. About Us Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
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is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning. Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential. Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image. Working Arrangements
The role is a dual role covering Brighton & Worthing PPCs. Some local travel to other PPC's or temporary locations may be required. A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked. Must be flexible and reliable - Must be able to work Monday to Saturday and from 07:30/19:15 throughout the week as required. Key Responsibilities
Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management. Support the Regional Manager in recruitment issues and conduct staff interviews as required. Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required. Maintain and update local site administration and documentation. Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to. Oversee overall day-to-day operation of the PPC, and co-ordinate activities and instructions from Regional Managers and other Test Centre Management. Monitor supplies inventory, and order inventory when applicable within budget guidelines. All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment. Professional understanding of the business requirement, KPI aware and excellent standards. Key Activities
Provide a high level of customer service in the test centres at all times. Ensure candidate needs are met with understanding and respect. Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard. Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues. Adhere to all Company policies and procedures as noted in the formal documentation. Perform daily test centre opening and closing procedures. Help to ensure a clean, professional, quiet testing atmosphere in the centre. Perform other administrative tasks as required. Essential Experience & Qualifications
Experience in a customer facing role. Experience of coordinating and administering activities of a team. Strong administration and reporting skills. Exceptional customer service skills. Strong communication skills both written and verbal. Able to work independently as well as part of a team. Must enjoy working with people, have effective time management skills, and be able to work effectively under pressure. Strong attention to detail and organisational skills are required. Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually. PC literate, comfort with the use of a full range of Microsoft Office and Windows applications. Desirable Experience & Qualifications
Experience in a testing environment. About Us Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
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