Content Guru
is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for... Due to our rapid global expansion, we are looking for a talented Test Manager to join our exceptional team. The Test Manager works in a customer-facing role alongside the internal project engineering and project management teams to clarify testing requirements, coordinate test execution, develop customer-facing test plans, results, and reports. They also engage in tracing and resolving any testing-related issues. This person is responsible for maintaining and reviewing test plans. They will be tracking the outputs and defects of test execution, reporting these to the project teams. Tests will be traceable to user requirements to facilitate project reporting. The role incorporates personnel and workload management of test engineers who will assist in the test executions. Location... We welcome applications from candidates based in either
Porto, Portugal
or
Bracknell, Berkshire. This is an office-based vacancy, and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role... Plan
Create and maintain detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritise, plan and coordinate testing activities. Liaise with internal teams (e.g. developers, change engineers, and product managers) to understand release schedules, and the level of need for testing.
Test
Identify, record, document thoroughly and track bugs. Perform thorough regression testing when bugs are resolved. Perform usability and locale-based testing on interfaces within a pre-production environment.
Resolve and Document
Investigate the causes of non-conforming software and resolve issues. Produce training documentation/guidance as required to avoid recurrence of defects/issues identified in the QA process.
Improve
Stay up-to-date with new testing tools and test strategies. Regularly review and devise improved processes, testing tools/systems.
Team leadership and development
Motivate, lead, coach, train, and support the team to deliver exceptional project delivery. Proactively ready colleagues for next career opportunities through succession plans. Champion a culture of recognising and rewarding the right colleague behaviours.
About you... Bachelor’s degree in a relevant subject. Good experience in a software testing role. Proven ability to manage, teach, and motivate others. Good experience working in a customer-facing role. Strong knowledge of software QA methodologies and processes. Experience with usability, performance, and/or security testing. Good organisation skills and time management. Able to write clear, concise and comprehensive test plans/cases/reports. Good communication skills, able to convey technical information clearly. About the Company... Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany, and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,
storm , we enable businesses, customers, and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information, and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We take pride in our core beliefs of teamwork, quality, and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
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is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for... Due to our rapid global expansion, we are looking for a talented Test Manager to join our exceptional team. The Test Manager works in a customer-facing role alongside the internal project engineering and project management teams to clarify testing requirements, coordinate test execution, develop customer-facing test plans, results, and reports. They also engage in tracing and resolving any testing-related issues. This person is responsible for maintaining and reviewing test plans. They will be tracking the outputs and defects of test execution, reporting these to the project teams. Tests will be traceable to user requirements to facilitate project reporting. The role incorporates personnel and workload management of test engineers who will assist in the test executions. Location... We welcome applications from candidates based in either
Porto, Portugal
or
Bracknell, Berkshire. This is an office-based vacancy, and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role... Plan
Create and maintain detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritise, plan and coordinate testing activities. Liaise with internal teams (e.g. developers, change engineers, and product managers) to understand release schedules, and the level of need for testing.
Test
Identify, record, document thoroughly and track bugs. Perform thorough regression testing when bugs are resolved. Perform usability and locale-based testing on interfaces within a pre-production environment.
Resolve and Document
Investigate the causes of non-conforming software and resolve issues. Produce training documentation/guidance as required to avoid recurrence of defects/issues identified in the QA process.
Improve
Stay up-to-date with new testing tools and test strategies. Regularly review and devise improved processes, testing tools/systems.
Team leadership and development
Motivate, lead, coach, train, and support the team to deliver exceptional project delivery. Proactively ready colleagues for next career opportunities through succession plans. Champion a culture of recognising and rewarding the right colleague behaviours.
About you... Bachelor’s degree in a relevant subject. Good experience in a software testing role. Proven ability to manage, teach, and motivate others. Good experience working in a customer-facing role. Strong knowledge of software QA methodologies and processes. Experience with usability, performance, and/or security testing. Good organisation skills and time management. Able to write clear, concise and comprehensive test plans/cases/reports. Good communication skills, able to convey technical information clearly. About the Company... Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany, and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,
storm , we enable businesses, customers, and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information, and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We take pride in our core beliefs of teamwork, quality, and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
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