The Marcus, Tapestry Collection by Hilton - Reception Manager
Apply now Andras Hotels - The Marcus, Tapestry Collection by Hilton Portrush
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country.
What is the job?
As Reception Manager, you will manage all aspects of the front office including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations. You’ll create a warm atmosphere that makes our guests feel at home.
What we offer
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About the role
Your day to day
People
Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with local laws and health & safety regulations.
Ensure your team are properly trained on systems, security, service and quality standards.
Recommend, initiate and manage any HR actions where needed.
Financial
Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses.
Monitor all financial functions in Front Office Department and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Promote hotel F&B offerings from reception.
Guest Experience
Ensure your front office team delivers great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and engage with guests.
Pro-actively seek guest feedback and respond appropriately to guest complaints.
Conduct routine inspections of the front office and public areas.
Responsible Business
Check billing instructions and guest credit for compliance with hotel credit policy.
Train team members on PMS procedures and maintain relationships with local emergency personnel.
Serve as Manager on duty, supporting junior team in all departments.
Accountability
Manage team of housekeepers and supervisors.
Hours of work will include mornings, evenings and weekends.
Act as Duty Manager when required.
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values:
Hospitality
- We're passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We're leaders in our industry and in our communities.
Teamwork
- We're team players in everything we do.
Ownership
- We're the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline.
What you will need
Required criteria
Minimum one-year front office supervisory / management experience within a hotel environment.
A clear understanding of speaking and understanding English.
Proven experience of leading and managing others.
Strong IT competency.
Desired criteria
Two years’ experience as a Reception Manager.
Experience in a branded hotel.
Hospitality/Tourism degree or diploma.
Experience of a hotel pre-opening.
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland.
#J-18808-Ljbffr
Apply now Andras Hotels - The Marcus, Tapestry Collection by Hilton Portrush
About Andras Hotels
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country.
What is the job?
As Reception Manager, you will manage all aspects of the front office including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations. You’ll create a warm atmosphere that makes our guests feel at home.
What we offer
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About the role
Your day to day
People
Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with local laws and health & safety regulations.
Ensure your team are properly trained on systems, security, service and quality standards.
Recommend, initiate and manage any HR actions where needed.
Financial
Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses.
Monitor all financial functions in Front Office Department and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Promote hotel F&B offerings from reception.
Guest Experience
Ensure your front office team delivers great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and engage with guests.
Pro-actively seek guest feedback and respond appropriately to guest complaints.
Conduct routine inspections of the front office and public areas.
Responsible Business
Check billing instructions and guest credit for compliance with hotel credit policy.
Train team members on PMS procedures and maintain relationships with local emergency personnel.
Serve as Manager on duty, supporting junior team in all departments.
Accountability
Manage team of housekeepers and supervisors.
Hours of work will include mornings, evenings and weekends.
Act as Duty Manager when required.
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values:
Hospitality
- We're passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We're leaders in our industry and in our communities.
Teamwork
- We're team players in everything we do.
Ownership
- We're the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline.
What you will need
Required criteria
Minimum one-year front office supervisory / management experience within a hotel environment.
A clear understanding of speaking and understanding English.
Proven experience of leading and managing others.
Strong IT competency.
Desired criteria
Two years’ experience as a Reception Manager.
Experience in a branded hotel.
Hospitality/Tourism degree or diploma.
Experience of a hotel pre-opening.
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland.
#J-18808-Ljbffr
