Third Line Support and Infrastructure Engineer

Department IT Contract Type Full Time / Permanent Location Exeter Job Summary What you’ll do We are searching for an enthusiastic and client-focused Third Line Support and Infrastructure Engineer to join our Exeter office on a full-time basis. You will provide third line systems support in conjunction with the helpdesk, acting as a focal point for any escalation for more in-depth investigation. This role will require you to monitor, prioritise and proactively deal with any support issues assigned to the systems team. Having strong interpersonal skills and a customer-focused approach, you will offer technical support to our employees by being well organised and practical, with a logical, analytical approach to problem solving. You will be an active member of the IT security team, providing support during any IT security incidents and also implementing the firm’s IT security policies. Providing administrative support for document management, practice management and case management suites. You will be liaising with various departments and individuals throughout the firm, including the IT Helpdesk, Systems Team members, IT management and technicians, in respect of recurring problems and the patterns they may represent. Who you are You may be in a similar role looking for a change; and looking to utilise your server virtualisation knowledge within an already established team. With technical expertise alongside previous customer and client service skills, you can demonstrate an ability to respond to the needs of the business, acting professionally and ethically to protect the confidentiality of the Firm and its people. You will be able to establish a reputation for a high standard of work and turnaround times for customer-facing services. As a strong team player with a positive, can-do attitude, you will possess excellent interpersonal skills and a flair for building effective working relationships across all levels. Having a flexible approach, you will utilise your project management skills; having the ability to handle multiple caseloads. Why join Team Ashfords? Ask our people, and they will tell you that they genuinely enjoy coming to work and spending time with their colleagues. We’re confident that once you discover our open and friendly culture, it won’t take long for you to feel the same. We have a genuine team approach at Ashfords because we know that when talented people work together, we achieve more for our clients and each other. We also recognise that each of our career journeys is unique. So, we will be ambitious for you and give you the support you need to develop your career, your way. Importantly, we will give you the space and flexibility for your life outside work too. Our goal? To help you realise your full potential as part of a forward-thinking team and business. That’s what sets us apart. Our offer We offer a range of benefits to support you at work and at home. This includes a flexible working framework, extra annual leave for your birthday and the option to buy more holiday. We have a comprehensive package to support physical and mental health, healthcare plans, an Employee Assistance programme and free access to the Calm mindfulness app. You’ll also have the chance to get involved in our responsible business programme, including taking part in fundraising initiatives and bringing your energy to our environment or diversity groups. For a full list of benefits, please find the attachment below. What next? Interested in this vacancy but not sure you match all the requirements? At Ashfords, we are committed to building a diverse and inclusive workforce. We offer training and development opportunities to all of our people to help everyone reach their full potential. Even if your skills and experience aren’t a perfect match, we’d still love to hear from you. If you’re not the right candidate for this role, you could be the right candidate for other positions at Ashfords. For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant, on 01392 333663 or via email. Or apply now, and we will be in touch with you as soon as possible.

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