The Role
We are looking for a Ticketing and Systems Coordinator
to provide vital support in delivering all aspects of ticketing including system configurations for matches and events. In this critical role within our club, you'll take responsibility for a broad range of key duties including management of the ticketing inventory and the functionality within the ticketing platforms for both our Women’s and Men's First Team fixtures. Please note: this role is required to work on match days and events to assist in varied duties. Notice will be provided in the form of a matchday rota. Your day-to-day
Diligently manage a high-volume ticketing operation
- you'll expertly manage the ticket sales process for home and away fixtures, including determination of sale dates and sales approach as well as system set-up. Proactively assist our supporters
- you will be responsible for updating the ticketing content on club channels for ticketing related events and processes. Passionately collaborate with our fellow clubs
- you'll communicate with opposition clubs to confirm home and away ticketing allocations and effectively manage the production of visiting team tickets. Oversee internal ticketing
- you will be actively responsible for ticketing for our colleagues and our Women's and Men's First Team squads. Ensure service level agreements are met
- you'll produce reports and schedule workflows to ensure we're providing an exceptional service to all. Expertly oversee all transactions
- you will balance transactions processed on a daily basis and work closely with our Finance team to provide accurate reports. Own the ticketing finance option
- you'll be responsible for the reconciliation and analysis while escalating any application queries. Support the annual season ticket renewal process
- you will be a key player in our season ticket renewal process and handle applications and the seasonal relocation process of the family enclosure. What we are looking for
Proven background in ticketing
- you come with experience of working in a high-volume ticketing environment, with system build experience. Customer first approach
- you're equipped with a customer centric mindset and driven to provide exceptional service. Demonstrable experience within sports or entertainment
- you've worked in either the sports or entertainment industries and are well versed in their ticketing nuances. Best-in-class organisational skills
- you're proud of your multitasking and prioritisation skills. Exceptional attention to detail
- you possess the ability to process large volumes of requests in an efficient manner, without compromising on accuracy. Courageous team player
- you passionately collaborate with a wide range of colleagues and develop and maintain impactful relationships. Excellent communicator
- you're able to communicate clearly and effectively with both colleagues and customers. Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive: An exciting reward and recognition scheme. Generous holiday allowance which increases with your length of service. Great internal learning and development programmes. A flexible hybrid working model. Priority access to apply for match tickets. A competitive health and wellbeing benefits package. A leading Employee Assistance Programme. Great discounts with some of our Partners. Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. Application Closing Date - Friday 31st January 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Good luck!
#J-18808-Ljbffr
We are looking for a Ticketing and Systems Coordinator
to provide vital support in delivering all aspects of ticketing including system configurations for matches and events. In this critical role within our club, you'll take responsibility for a broad range of key duties including management of the ticketing inventory and the functionality within the ticketing platforms for both our Women’s and Men's First Team fixtures. Please note: this role is required to work on match days and events to assist in varied duties. Notice will be provided in the form of a matchday rota. Your day-to-day
Diligently manage a high-volume ticketing operation
- you'll expertly manage the ticket sales process for home and away fixtures, including determination of sale dates and sales approach as well as system set-up. Proactively assist our supporters
- you will be responsible for updating the ticketing content on club channels for ticketing related events and processes. Passionately collaborate with our fellow clubs
- you'll communicate with opposition clubs to confirm home and away ticketing allocations and effectively manage the production of visiting team tickets. Oversee internal ticketing
- you will be actively responsible for ticketing for our colleagues and our Women's and Men's First Team squads. Ensure service level agreements are met
- you'll produce reports and schedule workflows to ensure we're providing an exceptional service to all. Expertly oversee all transactions
- you will balance transactions processed on a daily basis and work closely with our Finance team to provide accurate reports. Own the ticketing finance option
- you'll be responsible for the reconciliation and analysis while escalating any application queries. Support the annual season ticket renewal process
- you will be a key player in our season ticket renewal process and handle applications and the seasonal relocation process of the family enclosure. What we are looking for
Proven background in ticketing
- you come with experience of working in a high-volume ticketing environment, with system build experience. Customer first approach
- you're equipped with a customer centric mindset and driven to provide exceptional service. Demonstrable experience within sports or entertainment
- you've worked in either the sports or entertainment industries and are well versed in their ticketing nuances. Best-in-class organisational skills
- you're proud of your multitasking and prioritisation skills. Exceptional attention to detail
- you possess the ability to process large volumes of requests in an efficient manner, without compromising on accuracy. Courageous team player
- you passionately collaborate with a wide range of colleagues and develop and maintain impactful relationships. Excellent communicator
- you're able to communicate clearly and effectively with both colleagues and customers. Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive: An exciting reward and recognition scheme. Generous holiday allowance which increases with your length of service. Great internal learning and development programmes. A flexible hybrid working model. Priority access to apply for match tickets. A competitive health and wellbeing benefits package. A leading Employee Assistance Programme. Great discounts with some of our Partners. Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. Application Closing Date - Friday 31st January 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Good luck!
#J-18808-Ljbffr
