Overview
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most? Responsibilities
The role: Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle. With training you will understand repair methodology and use this to confirm total loss diagnosis To use all available tools to calculate accurate and fair total loss settlement costs To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them To promote customer satisfaction To develop, and maintain relationships with external suppliers and internal business areas The Solus team works together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do. Qualifications
Desirable qualifications and experience: Proven experience or knowledge of working in the automotive repair industry ATA Accredited - Required AQP qualification Customer service skills – experience of delivering high quality service to customers Planning and organisational skills Flexibility and adaptability managing workflow across a number of department/specialisms What we offer:
A competitive bonus scheme Group income protection with access to a
GP and medical advice
24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. What next? Please apply online and our recruitment team will be in contact within 7 days.
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Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most? Responsibilities
The role: Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle. With training you will understand repair methodology and use this to confirm total loss diagnosis To use all available tools to calculate accurate and fair total loss settlement costs To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them To promote customer satisfaction To develop, and maintain relationships with external suppliers and internal business areas The Solus team works together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do. Qualifications
Desirable qualifications and experience: Proven experience or knowledge of working in the automotive repair industry ATA Accredited - Required AQP qualification Customer service skills – experience of delivering high quality service to customers Planning and organisational skills Flexibility and adaptability managing workflow across a number of department/specialisms What we offer:
A competitive bonus scheme Group income protection with access to a
GP and medical advice
24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a variety of locations, hours and working patterns to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you. What next? Please apply online and our recruitment team will be in contact within 7 days.
#J-18808-Ljbffr
