Tour Leader Manager

Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure, and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the following position: Trip Leader Training Manager for a quality-driven company with fluent English and based in Glasgow Job Description Hiring and training Trip Leaders to deliver in-depth tours of Great Britain Coaching trip leaders in tour quality and exceeding traveler expectations Carrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goals Creating and scheduling a strong high-performing Trip Leaders team that exemplifies the company's culture, values, and team spirit Managing relationships with Trip Leaders and vendors Evaluating and acting on quality issues from traveler and Trip Leader feedback Supporting trip delivery and development Reporting out to head office on KPIs Ability to work on the road and, where necessary, travel with Trip Leaders and groups in a training/coaching role Effectively interacting with travelers on-site to support Trip Leaders and obtain live feedback from travelers Ability to drive performance in a fast-paced environment and work under pressure 24/7 Emergency support and driving resolutions of operations/customer issues (approx. one week in six) Typical office hours are 9 am-5 pm however during the demands of the operational season (Apr-Oct) time out with these hours may be required Competitive salary package Incentive bonus based on targeted results Merit increase based on performance Public Transport reimbursement Personal and professional growth opportunities Milestone bonus and travel certificate every 5th anniversary of employment at GCC Associate deals on worldwide GC Tour packages at discounted prices Referral bonus Unique corporate culture with team building, community work, and corporate events Opportunity to work as part of an international team, interacting with colleagues worldwide Great opportunity to learn about all aspects of the travel business and advance your career The selected candidate should possess: Strong knowledge of the UK Ability to work as part of a team Strong training/coaching skills Proven and effective travel industry and staff management experience Excellent interpersonal/communication and problem-solving skills Fluency in written & spoken English Proficient in Microsoft Word/Excel As a company, we look for employees who embody our corporate values which can be found

here Only selected candidates will be contacted. Please send your resume and cover letter to

ljackson@oattravel.com By applying to this ad you will give the Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment is in accordance with the policy of keeping personal data of the Grand Circle and without your express consent cannot be used for any other purposes.

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