Tourist Information Officer, The Chantry, Morpeth
25 hour per week
Fixed Term for 12 months
The Morpeth Tourist Information Centre is located within the craft centre of Morpeth Chantry. The Chantry and Tourist Information centre is responsible for delivering face-to-face services, which include selling craft centre goods and providing advice and guidance to visitors of Northumberland. Customer service is of utmost importance in this role, as is a wide range of administrative duties.
We are looking for an enthusiastic individual to join the Chantry and Tourist Centre. This person will provide a first-class, customer-focused service to the residents of Northumberland and lead a team of Tourist Centre Assistants.
Duties will include:
Leading a team of Tourism Information Assistants in dealing with day-to-day customer contacts in a friendly and efficient manner, presenting a positive image of the service. Answering telephone calls, assisting visitors, taking messages, and responding to enquiries on a wide range of tourist information issues in a helpful and efficient manner. Actively leading the promotion and sale of information, literature, gifts, and souvenirs; maintaining, replenishing, and merchandising all stock and information.
Essential requirements:
Educated to GCSE level or equivalent experience, including numeracy and literacy. Management skills. Experience working with the public in a front-facing role. Detail-oriented with the ability to gather and report on statistical data.
For more details regarding the job role and essential requirements please view the job description/person specification.
For further information about this vacancy, please contact Heather Farrar at 01670 622378 or
Heather.Farrar@northumberland.gov.uk
for an informal discussion.
Why choose us?
Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.
For further information about working for NCC, please visit our website
here .
We have some outstanding benefits and perks to offer you, including: 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees). Automatic enrolment into the Local Government Pension Scheme.
To see all our excellent benefits and perks, please click
here.
Further information
Please note applications on a secondment basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes
here .
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email
hrrecruitment@northumberland.gov.uk
or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language:
northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss:
Text relay service
dial 018001 01670 623930
#J-18808-Ljbffr
The Morpeth Tourist Information Centre is located within the craft centre of Morpeth Chantry. The Chantry and Tourist Information centre is responsible for delivering face-to-face services, which include selling craft centre goods and providing advice and guidance to visitors of Northumberland. Customer service is of utmost importance in this role, as is a wide range of administrative duties.
We are looking for an enthusiastic individual to join the Chantry and Tourist Centre. This person will provide a first-class, customer-focused service to the residents of Northumberland and lead a team of Tourist Centre Assistants.
Duties will include:
Leading a team of Tourism Information Assistants in dealing with day-to-day customer contacts in a friendly and efficient manner, presenting a positive image of the service. Answering telephone calls, assisting visitors, taking messages, and responding to enquiries on a wide range of tourist information issues in a helpful and efficient manner. Actively leading the promotion and sale of information, literature, gifts, and souvenirs; maintaining, replenishing, and merchandising all stock and information.
Essential requirements:
Educated to GCSE level or equivalent experience, including numeracy and literacy. Management skills. Experience working with the public in a front-facing role. Detail-oriented with the ability to gather and report on statistical data.
For more details regarding the job role and essential requirements please view the job description/person specification.
For further information about this vacancy, please contact Heather Farrar at 01670 622378 or
Heather.Farrar@northumberland.gov.uk
for an informal discussion.
Why choose us?
Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.
For further information about working for NCC, please visit our website
here .
We have some outstanding benefits and perks to offer you, including: 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees). Automatic enrolment into the Local Government Pension Scheme.
To see all our excellent benefits and perks, please click
here.
Further information
Please note applications on a secondment basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes
here .
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email
hrrecruitment@northumberland.gov.uk
or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language:
northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss:
Text relay service
dial 018001 01670 623930
#J-18808-Ljbffr
