Our client, a rapidly growing and successful flooring supplier, is seeking new staff as part of a planned expansion programme. This client has exceptional staff progression policies and prefers to develop their talented people in-house. This is the perfect second job for someone who is now seeking a customer-focused role with a growing and successful company working within the supply of flooring and ancillary equipment to the trade and directly to customers. The successful candidate will have the opportunity for real progression within the organization or one of its existing or newly planned branches, two or three of which will be opening this year.
Job Description
The Trade Counter & Customer Services Executive role is responsible for various tasks within the business. The key duties are listed below.
This role will involve a high level of administrative tasks and competing pressures on time, so excellent organization and self-management skills are required.
Responsibilities & Daily Duties Include:
Serving customers on our client's busy trade counter with confidence, respect, and a highly professional attitude.
Answering customer telephone calls, ensuring excellent levels of service.
Managing customer payments and ensuring all internal systems are accurately updated and maintained.
Offering support and guidance to customers, if required, having sufficient product knowledge to discuss product options with the customer. Proactively enhancing your own product knowledge and keeping abreast of new products being introduced into the business including technical specifications. Continual training provided.
Being accountable for customer complaints you deal with. Raising common issues of concern with management for review as required.
Development of sales to help reach company growth targets.
Ad-hoc tasks as required to support the business.
Occasionally cover in other branches for holiday/sickness cover.
Process sales orders on their in-house system.
Place purchase orders with suppliers (for non-stock special order items; training provided).
Deal and respond to email enquiries.
Source and quote prices for customers.
Call customers with updates on orders.
Liaise with suppliers and our warehousing operations on deliveries, etc.
Work with branch manager(s) on queries and leads.
Check stock levels on both our own and suppliers' products.
Liaise with the accounts department on invoice and payment enquiries/issues.
Company Expectations
After your training, you will be expected to have a clear understanding of the company's policies and vision and how you can contribute to these, i.e., efficient service that aims to impress the customer along with above-average levels of branch cleanliness and professionalism.
Company Mission Statement:
"Putting the customer at the heart of what we do". This is achieved by our constant desire to develop and improve the business, ultimately making sure we are always at the leading edge of the industry. Valid driving licence - as you may on occasion be asked to help support our other branches. They want highly motivated, positive, team players who will work hard within the business and ensure their company vision is translated to their customers to enable them to continually grow to become the most respected supplier in the industry, by their customers and suppliers.
#J-18808-Ljbffr
"Putting the customer at the heart of what we do". This is achieved by our constant desire to develop and improve the business, ultimately making sure we are always at the leading edge of the industry. Valid driving licence - as you may on occasion be asked to help support our other branches. They want highly motivated, positive, team players who will work hard within the business and ensure their company vision is translated to their customers to enable them to continually grow to become the most respected supplier in the industry, by their customers and suppliers.
#J-18808-Ljbffr
