Trade Sales Executive
Location:
Gloucester Salary:
£28,000 Type:
Temp Perm This customer-focused role is responsible for partnering with our clients' customers to understand their needs, drive sales to achieve financial targets, and ensure they experience excellent service. This role requires strong communication skills, internal stakeholder management, and the ability to analyze data. Key Responsibilities
Process incoming orders and queries from department mailboxes Distribute order acknowledgements and product availability updates directly to customers Produce and communicate invoices to customer contacts Proactively drive sales through specified accounts to achieve financial targets Participate in outgoing call campaigns to specified merchants and one-off installers Update/create process sheets for department transparency Identify and correct any errors (e.g., incorrect product deliveries; pricing, delays, etc.) and escalate as needed to ensure the issue is effectively resolved Proactively advise both internal and external contacts of any stock issues that affect availability and delivery, including the ability to share bad news in a professional manner Monitor KPIs and metrics, populate as needed, and review regularly with customers Qualifications & Requirements
Previous telephony experience; confident speaking to customers over the phone Desirable: French speaking Desirable: experience using Sage Accounting system Ability to proactively problem-solve and manage situations with urgency Competent in all Microsoft Office programs Advanced Excel skills including pivot tables and chart creation Evidence of a clear understanding of all aspects of customer service and commitment to continuous improvement Excellent proactive communication/negotiation skills For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed). Omega Resource Group is acting as an Employment Business in relation to this vacancy.
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Gloucester Salary:
£28,000 Type:
Temp Perm This customer-focused role is responsible for partnering with our clients' customers to understand their needs, drive sales to achieve financial targets, and ensure they experience excellent service. This role requires strong communication skills, internal stakeholder management, and the ability to analyze data. Key Responsibilities
Process incoming orders and queries from department mailboxes Distribute order acknowledgements and product availability updates directly to customers Produce and communicate invoices to customer contacts Proactively drive sales through specified accounts to achieve financial targets Participate in outgoing call campaigns to specified merchants and one-off installers Update/create process sheets for department transparency Identify and correct any errors (e.g., incorrect product deliveries; pricing, delays, etc.) and escalate as needed to ensure the issue is effectively resolved Proactively advise both internal and external contacts of any stock issues that affect availability and delivery, including the ability to share bad news in a professional manner Monitor KPIs and metrics, populate as needed, and review regularly with customers Qualifications & Requirements
Previous telephony experience; confident speaking to customers over the phone Desirable: French speaking Desirable: experience using Sage Accounting system Ability to proactively problem-solve and manage situations with urgency Competent in all Microsoft Office programs Advanced Excel skills including pivot tables and chart creation Evidence of a clear understanding of all aspects of customer service and commitment to continuous improvement Excellent proactive communication/negotiation skills For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed). Omega Resource Group is acting as an Employment Business in relation to this vacancy.
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