Trainee Assistant Practice Manager - Healthcare
Marfleet Group Practice is looking for a Trainee Assistant Practice Manager to learn all aspects of the day-to-day running of a busy GP surgery. Main duties of the job
Support the Operations Lead/Senior Advisor in staff management, ensuring adherence to MRP policies and procedures. Organise recruitment, induction, and training for staff. Track and report progress on targets, including QOF, enhanced services, and work towards CQC compliance. Identify underperformance and implement improvement plans in coordination with GPs and the Practice Manager. Stay updated on NHS/ICB changes and identify opportunities or risks. Ensure compliance with NHS patient care obligations. Maintain up-to-date HR documentation (e.g., job descriptions, policies, contracts). About us
We are a friendly, forward-thinking practice providing care for over 15,500 patients. We are also a training practice, with 7 GPs, ACPs, Nurses, and HCAs. Job responsibilities
Demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service. Understand security/health and safety processes and procedures, as required. Make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand and referring complex nature to Operations Lead. Deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action. Plan and organise own day-to-day tasks within the parameters set out by supervising staff. Assist with the arrangement of meetings and take notes of a non-complex nature. Knowledge of the Practices policies and procedures, e.g., Fire, Health and Safety, Infection Control, and work with the Infection Control Lead, Information Governance, and Confidentiality. Work flexibly to meet the needs of the service. Maintain staff records both manually and electronically, producing routine information as required. Maintain confidentiality, in line with the Practice's Code of Conduct. Adhere to the provisions of current Health and Safety legislation and ensure the safety of colleagues, patients, and visitors. Be aware of the action to be taken in the event of fire and undertake fire training annually. Person Specification
Experience
Qualification in Customer Service. Good interpersonal skills. Flexibility and willingness to learn. Full driving licence. At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint). Salary: Starting salary is £27,885 per annum. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Marfleet Group Practice is looking for a Trainee Assistant Practice Manager to learn all aspects of the day-to-day running of a busy GP surgery. Main duties of the job
Support the Operations Lead/Senior Advisor in staff management, ensuring adherence to MRP policies and procedures. Organise recruitment, induction, and training for staff. Track and report progress on targets, including QOF, enhanced services, and work towards CQC compliance. Identify underperformance and implement improvement plans in coordination with GPs and the Practice Manager. Stay updated on NHS/ICB changes and identify opportunities or risks. Ensure compliance with NHS patient care obligations. Maintain up-to-date HR documentation (e.g., job descriptions, policies, contracts). About us
We are a friendly, forward-thinking practice providing care for over 15,500 patients. We are also a training practice, with 7 GPs, ACPs, Nurses, and HCAs. Job responsibilities
Demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service. Understand security/health and safety processes and procedures, as required. Make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand and referring complex nature to Operations Lead. Deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action. Plan and organise own day-to-day tasks within the parameters set out by supervising staff. Assist with the arrangement of meetings and take notes of a non-complex nature. Knowledge of the Practices policies and procedures, e.g., Fire, Health and Safety, Infection Control, and work with the Infection Control Lead, Information Governance, and Confidentiality. Work flexibly to meet the needs of the service. Maintain staff records both manually and electronically, producing routine information as required. Maintain confidentiality, in line with the Practice's Code of Conduct. Adhere to the provisions of current Health and Safety legislation and ensure the safety of colleagues, patients, and visitors. Be aware of the action to be taken in the event of fire and undertake fire training annually. Person Specification
Experience
Qualification in Customer Service. Good interpersonal skills. Flexibility and willingness to learn. Full driving licence. At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint). Salary: Starting salary is £27,885 per annum. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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