Our remarkable global Distribution teams are responsible for delivering to our customers the products they love, and to enable us to with increased efficiency this year we have invested £95M into our automation technology on site to keep pace with our growing customer demand!
As our site evolves and embraces the changes that automation brings, we have created a new exciting opportunity of Lead Training Manager to support our M&S site colleagues to meet the ever-evolving needs of our business.
This position will be accountable for the development, administration, and evaluation of our operational training programs which are designed to improve and build on our colleagues’ knowledge and skills. This will involve owning the training and development of our teams with a continuous improvement approach working with key partners across the site to align our training programs to deliver the organisational goals and objectives.
NB:
You will be required to upload a copy of your CV and state your preferred shift on your application. Selected candidates will be invited to attend an in-person assessment on site. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special: After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include: Conduct needs assessments to identify the skills and knowledge gaps within the organisation. This involves analysing business outcomes, conducting surveys, and collaborating closely with department heads and key partners. Create and build comprehensive training programs tailored to our organisation's needs. This could include corporate training, workshops, e-learning modules, hands-on skill acquisition sessions, and continuous professional development courses. Lead all aspects of the deployment of training initiatives both in-person and online. This includes scheduling training sessions, coordinating with trainers, and ensuring all logistical details are handled. Use metrics and feedback to evaluate the success of training programs. This might involve conducting follow-up assessments, analysing data, and implementing improvements as the need arises. Responsible for the training budget, ensuring that programs are cost-effective and within the allocated resources. This includes defining terms with our training providers and controlling expenditures. Who you are Your skills and experience will include: An innovative approach
to designing effective and engaging training programs that cater to diverse learning styles. Utilising different techniques to keep trainees engaged and motivated throughout the learning process and respond to changing business needs and adapt training programs accordingly utilising the latest technologies. Capability to assess training needs and knowledge of the various tools and technologies to design, implement, and evaluate training programs effectiveness, and make data-driven decisions. Ability to lead and motivate a team of trainers and departmental colleagues involved in training activities. Familiarity with e-learning platforms and the ability to integrate technology into training programs to improve learning experiences. Skills in budgeting to create cost-effective training programs without compromising quality. Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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You will be required to upload a copy of your CV and state your preferred shift on your application. Selected candidates will be invited to attend an in-person assessment on site. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special: After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you’ll do Your key accountabilities will include: Conduct needs assessments to identify the skills and knowledge gaps within the organisation. This involves analysing business outcomes, conducting surveys, and collaborating closely with department heads and key partners. Create and build comprehensive training programs tailored to our organisation's needs. This could include corporate training, workshops, e-learning modules, hands-on skill acquisition sessions, and continuous professional development courses. Lead all aspects of the deployment of training initiatives both in-person and online. This includes scheduling training sessions, coordinating with trainers, and ensuring all logistical details are handled. Use metrics and feedback to evaluate the success of training programs. This might involve conducting follow-up assessments, analysing data, and implementing improvements as the need arises. Responsible for the training budget, ensuring that programs are cost-effective and within the allocated resources. This includes defining terms with our training providers and controlling expenditures. Who you are Your skills and experience will include: An innovative approach
to designing effective and engaging training programs that cater to diverse learning styles. Utilising different techniques to keep trainees engaged and motivated throughout the learning process and respond to changing business needs and adapt training programs accordingly utilising the latest technologies. Capability to assess training needs and knowledge of the various tools and technologies to design, implement, and evaluate training programs effectiveness, and make data-driven decisions. Ability to lead and motivate a team of trainers and departmental colleagues involved in training activities. Familiarity with e-learning platforms and the ability to integrate technology into training programs to improve learning experiences. Skills in budgeting to create cost-effective training programs without compromising quality. Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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