We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week.
We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.
We’re growing fast, that is where you come in.
We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes.
Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.
Why become a PEXArian?
Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.
Here’s a snapshot of what your life at PEXA could look like:
Your growth:
We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.
We care about your holistic wellbeing. We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work.
Key Responsibilities
Develop and continuously improve the PEXA UK ‘self-service’ digital training methodology and artefacts across a range of medium. Create or enhance customer-facing training material, knowledge or webinars and undertake any task required to support the continuous upgrade of the PEXA Platform functionality. Assist with the creation of training courses, sessions and materials for all audiences and be prepared to travel to deliver face-to-face internal training or present at external meetings/events. Be a collaborative and supportive team member, who can also support Level 1 Service Support for customers and third-party issues/incidents. ***** The role will require team meet up days and client visits periodically, typically 1 day every 2 weeks. These are day visits with limited overnight stays. Please only apply if you are happy with this ****** Key Accountabilities
Customer Training & Knowledge Collaboratively work with Line Manager, Product, IT and relevant team members to uplift or develop new customer-facing training material and knowledge in line with product releases. Drive and support continuous improvement of all training and knowledge artefacts and processes. Support the delivery and continual enhancement of ‘Induction’ training for all new to PEXA UK Group staff. Support the delivery and continual enhancement of any internal training courses/sessions required. Work with new customers to identify training needs and any support required for lead up to launch and be prepared to be on-site with them if required. Work with International Learning Experience and UK People Experience to continually improve our internal training material and international training programs. Actively engage in collaboration and innovation with all of the PEXA UK Group to embed the PEXA values and purpose into the team culture. Service Support Manage customer queries and interactions through to resolution. Act as ‘Level 1’ incident management function. Log all contacts in our service support system. Escalate any enquiry that cannot be immediately resolved. Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs). Educate customers to use our self-service support functionality. Analyse queries received to identify continuous improvement ideas and volume metrics. Skills & Experience
2 to 3 years’ experience in a customer-focused training environment. Experience of creating and implementing ‘digital’ self-service training support and artefacts. Experience of all elements of the Learning Cycle. Display confident presenter and delivery skills. Strong communication skills, written, verbal and visual. Advanced analytical skills and use of Excel and Microsoft software. Strong self-motivator with the ability to work autonomously and be seen as a valued member of the team. Strong organization and time management skills to adhere to deadlines. Certificate/Qualification in Training & Assessment. Experience of the mortgage process either with a Lender or Conveyancer. Experience of using a service support system. In the spirit of reconciliation PEXA acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today. We accept the invitation to walk with First Nations Peoples to a better future for us all. For more information visit the Uluru Statement website.
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Develop and continuously improve the PEXA UK ‘self-service’ digital training methodology and artefacts across a range of medium. Create or enhance customer-facing training material, knowledge or webinars and undertake any task required to support the continuous upgrade of the PEXA Platform functionality. Assist with the creation of training courses, sessions and materials for all audiences and be prepared to travel to deliver face-to-face internal training or present at external meetings/events. Be a collaborative and supportive team member, who can also support Level 1 Service Support for customers and third-party issues/incidents. ***** The role will require team meet up days and client visits periodically, typically 1 day every 2 weeks. These are day visits with limited overnight stays. Please only apply if you are happy with this ****** Key Accountabilities
Customer Training & Knowledge Collaboratively work with Line Manager, Product, IT and relevant team members to uplift or develop new customer-facing training material and knowledge in line with product releases. Drive and support continuous improvement of all training and knowledge artefacts and processes. Support the delivery and continual enhancement of ‘Induction’ training for all new to PEXA UK Group staff. Support the delivery and continual enhancement of any internal training courses/sessions required. Work with new customers to identify training needs and any support required for lead up to launch and be prepared to be on-site with them if required. Work with International Learning Experience and UK People Experience to continually improve our internal training material and international training programs. Actively engage in collaboration and innovation with all of the PEXA UK Group to embed the PEXA values and purpose into the team culture. Service Support Manage customer queries and interactions through to resolution. Act as ‘Level 1’ incident management function. Log all contacts in our service support system. Escalate any enquiry that cannot be immediately resolved. Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs). Educate customers to use our self-service support functionality. Analyse queries received to identify continuous improvement ideas and volume metrics. Skills & Experience
2 to 3 years’ experience in a customer-focused training environment. Experience of creating and implementing ‘digital’ self-service training support and artefacts. Experience of all elements of the Learning Cycle. Display confident presenter and delivery skills. Strong communication skills, written, verbal and visual. Advanced analytical skills and use of Excel and Microsoft software. Strong self-motivator with the ability to work autonomously and be seen as a valued member of the team. Strong organization and time management skills to adhere to deadlines. Certificate/Qualification in Training & Assessment. Experience of the mortgage process either with a Lender or Conveyancer. Experience of using a service support system. In the spirit of reconciliation PEXA acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people today. We accept the invitation to walk with First Nations Peoples to a better future for us all. For more information visit the Uluru Statement website.
#J-18808-Ljbffr
