Transport Customer Service

Transport Customer Service focuses on handling volume of inbound and outbound customer calls in a professional and timely manner.

What the role involves

• Handling volume of inbound and outbound customer calls in a professional and timely manner.
• Update customer interactions using a ticketing system.
• Managing multiple customer queries simultaneously while maintaining accuracy and quality.
• Prioritise and escalate complex issues to the appropriate department.
• Provide clear and accurate information regarding shipments.
• Maintaining detailed and up-to-date customer records.

Skills and requirements

• Previous customer service or call centre experience preferred.

Confirmed role details

• We are currently seeking a Transport Customer Service for our company based in Hatfield on a PM shift.
• Starts times will vary for training between 6am and 10am starts.
• Once fully trained shift will be Tuesday to Saturday shift 13pm to 22pm.
• £12.71 Per Hour.

Candidate fit

• Excellent verbal communication and active listening skills.
• Good problem-solving skills and attention to detail.

Additional role context

• Strong multitasking and time management abilities.
• Ability to work under pressure.
• Basic IT proficiency (Microsoft Office, data entry, system navigation).