Transport Liaison Coordinator page is loaded
Transport Liaison Coordinator
Apply locations Milton Keynes, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id 23115 Empower, Connect, Evolve,
and
Inspire -
these are the values that drive us and make
BMI
a company where you can thrive and grow. Job Title: Transport Liaison Coordinator Function: Planning, Logistics and Warehousing Location: Milton Keynes Reporting to: Transport Planning Team Lead Direct Reports: None Job Grade: P1 Standard Hours (inc shift pattern): 40 hours per week - Monday to Friday Fixed Term Contract for 1 year Role Summary Reporting to the Transport Planning Team Lead, you will work closely with internal BMI UK&I departments and the transport providers to support the company’s commitments in providing a quality service to its customers. Being the key liaison between the internal Customer Services Department and the transport service provider you will be the first point of contact for daily query resolution for the transportation of flat roofing products to customers across the UK, Ireland and Europe. You will be responsible for sending customer orders to the relevant transport providers in line with the agreed service level agreements (SLAs) and monitoring, analysing performance trends and costs, identifying improvements on the basis of quality, cost and service to senior management. As the Transport Liaison Coordinator, your key responsibilities will be: First point of contact for service providers and internal departments for all matters relating to the transportation of products outbound from the Icopal site in Manchester to end customers. Ownership of all activities relating to planning and issue resolution. Liaising with suppliers and Customer Services for daily query resolution in order to provide best-in-class service. Maintaining a daily problem log for trending purposes. Proactively informing Customer Service departments, service providers, and escalation to senior management where appropriate. Ensuring placed orders are presented to service providers in line with service level agreements. Protecting the company’s position by ensuring service providers deliver against agreed SLAs. Maintaining accurate pre-shipment and post-shipment administration including (but not limited to): ETA tracking POD retrieval processing damage and loss claims evaluate and respond to additional/special service requests Following up all discrepancies with suppliers and Customer Services, understanding root causes and identifying improvement opportunities. Monitoring and analysing delivery performance of service providers and providing regular updates to management through weekly and monthly KPIs. Challenging poor performance where necessary. Proactively identifying areas of concern in the areas of service, quality and cost and working with the necessary partners to resolve such concerns. Identifying areas for continuous improvement from a service, quality and cost perspective and follow through to completion. Supporting Supply Chain project activity and delivering assigned workstreams to agreed timelines. Supporting BMI UK&I Transport and Warehouse Manager where necessary. Ownership of all improvement initiatives and following these through to completion. Your key skills and experience will include: Excellent stakeholder management experience Strong customer service skills Strong verbal communication skills Ability to problem solve Ability to multitask and prioritise Good analysis skills and ability to spot trends and provide recommendations Excellent administrative skills Transport planning experience (desirable) Experience of managing third-party suppliers (desirable) Experience using G-suite, SAP and Excel (desirable) If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience. Benefits We offer a range of benefits that include: A competitive base salary Substantial bonus Private medical insurance – dependant on role Company matched pension contributions between 4% and 8% Income protection and life insurance EAP program About BMI BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe. With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients. Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire. Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world. We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire, connect and empower our people and seek to proactively engage the communities in which we serve. We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day. We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting
ukrecruitment@bmigroup.com
. A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.
Working together we can achieve great things. Come and join us.
#J-18808-Ljbffr
Apply locations Milton Keynes, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id 23115 Empower, Connect, Evolve,
and
Inspire -
these are the values that drive us and make
BMI
a company where you can thrive and grow. Job Title: Transport Liaison Coordinator Function: Planning, Logistics and Warehousing Location: Milton Keynes Reporting to: Transport Planning Team Lead Direct Reports: None Job Grade: P1 Standard Hours (inc shift pattern): 40 hours per week - Monday to Friday Fixed Term Contract for 1 year Role Summary Reporting to the Transport Planning Team Lead, you will work closely with internal BMI UK&I departments and the transport providers to support the company’s commitments in providing a quality service to its customers. Being the key liaison between the internal Customer Services Department and the transport service provider you will be the first point of contact for daily query resolution for the transportation of flat roofing products to customers across the UK, Ireland and Europe. You will be responsible for sending customer orders to the relevant transport providers in line with the agreed service level agreements (SLAs) and monitoring, analysing performance trends and costs, identifying improvements on the basis of quality, cost and service to senior management. As the Transport Liaison Coordinator, your key responsibilities will be: First point of contact for service providers and internal departments for all matters relating to the transportation of products outbound from the Icopal site in Manchester to end customers. Ownership of all activities relating to planning and issue resolution. Liaising with suppliers and Customer Services for daily query resolution in order to provide best-in-class service. Maintaining a daily problem log for trending purposes. Proactively informing Customer Service departments, service providers, and escalation to senior management where appropriate. Ensuring placed orders are presented to service providers in line with service level agreements. Protecting the company’s position by ensuring service providers deliver against agreed SLAs. Maintaining accurate pre-shipment and post-shipment administration including (but not limited to): ETA tracking POD retrieval processing damage and loss claims evaluate and respond to additional/special service requests Following up all discrepancies with suppliers and Customer Services, understanding root causes and identifying improvement opportunities. Monitoring and analysing delivery performance of service providers and providing regular updates to management through weekly and monthly KPIs. Challenging poor performance where necessary. Proactively identifying areas of concern in the areas of service, quality and cost and working with the necessary partners to resolve such concerns. Identifying areas for continuous improvement from a service, quality and cost perspective and follow through to completion. Supporting Supply Chain project activity and delivering assigned workstreams to agreed timelines. Supporting BMI UK&I Transport and Warehouse Manager where necessary. Ownership of all improvement initiatives and following these through to completion. Your key skills and experience will include: Excellent stakeholder management experience Strong customer service skills Strong verbal communication skills Ability to problem solve Ability to multitask and prioritise Good analysis skills and ability to spot trends and provide recommendations Excellent administrative skills Transport planning experience (desirable) Experience of managing third-party suppliers (desirable) Experience using G-suite, SAP and Excel (desirable) If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience. Benefits We offer a range of benefits that include: A competitive base salary Substantial bonus Private medical insurance – dependant on role Company matched pension contributions between 4% and 8% Income protection and life insurance EAP program About BMI BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe. With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients. Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire. Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world. We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire, connect and empower our people and seek to proactively engage the communities in which we serve. We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day. We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting
ukrecruitment@bmigroup.com
. A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.
Working together we can achieve great things. Come and join us.
#J-18808-Ljbffr
