Transport Support Advisor x2

CMA CGM | ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. THE ROLE To ensure transport non-conformance issues are resolved in a timely and cost effective manner whilst delivering high levels of customer service and meeting customer expectations. General Transport administration duties. RESPONSIBILITIES To be the first port of call for transport issues Build strong working relationships with clients and internal customers Advising of late runners and transport failures to customer and relevant departments. Forming potential solutions to transport problems by managing and monitoring delivery. Rebooking and presenting options to customer Ensure customer expectations are managed Logging all transport issues Logging of transport issues and failures on the transport database Raising charges to customer and gaining an agreement for any incurred costs caused by client Co-ordinate between haulier and customer to ensure service issues are resolved KEY PERFORMANCE INDICATORS Ensure timely and accurate customer notification on late running with detailed information in approved format All additional costs captured on the day All investigations for root cause of failures and recommended corrective actions within required time limits All invoices dispatched within 30 days To be within 10% of team KPI for emails actioned/sent. Reduce email traffic by making external calls. KNOWLEDGE & SKILLS Professional and confident telephone manner Self motivated, dedicated and driven Ability to work both independently and as part of a team Ability to work under pressure A good knowledge of cost recovery issues Geographical knowledge and spatial awareness of the UK Knowledge of the container and shipping industry Proficient in the use of MS Office applications Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!

#J-18808-Ljbffr