Trauma and Orthopaedic Outpatient Coordinator & Validator, Band 3
Gloucestershire Hospitals NHS Foundation Trust
To provide an efficient and friendly service to all patients and visitors attending the outpatient department. To do RTT validation of patients to prevent 52-week breaches. Advise on capacity for the booking office and reception team. Ensuring all preparation of patient medical notes for all clinic attendances are completed. To record patient attendance and action patient's outcomes. Where appropriate, make appointments and any associated administration, without direct supervision. Ensure the professional image of the department and trust is maintained at all times. Flexible approach to working hours to meet demands of the service. Main duties of the job
To support the Band 4 Supervisor. RTT validation. Support the clinic prep team wherever needed. Ensuring the preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances are completed. Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times. Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre-appointment tests are required e.g., x-ray. Making appropriate follow-ups, sending letters, or ensure patient has been correctly added to the follow-up pending list. Advising on capacity for the orthopaedic booking team and reception team. Ensure all outcomes are departed and completed correctly. Deal with telephone calls professionally and timely. Complete all training in accordance with trust policy. Good working knowledge of trust cancellation/DNA policy. Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy. Any other duties as required commensurate with the grade. About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes. The Patient Experience Team is a diverse, supportive team that promotes a safe environment to enable a culture of continuous improvement. The team is part of the Quality team and is committed to improving the experiences of those using our services and supporting our Trust to realise its vision to provide the Best Care for Everyone. Person Specification
Qualifications
GCSE grade C or equivalent in English and Maths. Knowledge
Appropriate experience in an administration role. Excellent Customer care skills. Experience of the hospital system (Trak). Knowledge of RTT. Skills
Time management. Must be able to demonstrate ongoing personal development and willing to undertake any internal training as needed. Good and effective organisational skills including a high level of accuracy and attention to detail. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Gloucestershire Hospitals NHS Foundation Trust T & O Coordinator and outpatient supervisor
#J-18808-Ljbffr
Gloucestershire Hospitals NHS Foundation Trust
To provide an efficient and friendly service to all patients and visitors attending the outpatient department. To do RTT validation of patients to prevent 52-week breaches. Advise on capacity for the booking office and reception team. Ensuring all preparation of patient medical notes for all clinic attendances are completed. To record patient attendance and action patient's outcomes. Where appropriate, make appointments and any associated administration, without direct supervision. Ensure the professional image of the department and trust is maintained at all times. Flexible approach to working hours to meet demands of the service. Main duties of the job
To support the Band 4 Supervisor. RTT validation. Support the clinic prep team wherever needed. Ensuring the preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances are completed. Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times. Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre-appointment tests are required e.g., x-ray. Making appropriate follow-ups, sending letters, or ensure patient has been correctly added to the follow-up pending list. Advising on capacity for the orthopaedic booking team and reception team. Ensure all outcomes are departed and completed correctly. Deal with telephone calls professionally and timely. Complete all training in accordance with trust policy. Good working knowledge of trust cancellation/DNA policy. Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy. Any other duties as required commensurate with the grade. About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes. The Patient Experience Team is a diverse, supportive team that promotes a safe environment to enable a culture of continuous improvement. The team is part of the Quality team and is committed to improving the experiences of those using our services and supporting our Trust to realise its vision to provide the Best Care for Everyone. Person Specification
Qualifications
GCSE grade C or equivalent in English and Maths. Knowledge
Appropriate experience in an administration role. Excellent Customer care skills. Experience of the hospital system (Trak). Knowledge of RTT. Skills
Time management. Must be able to demonstrate ongoing personal development and willing to undertake any internal training as needed. Good and effective organisational skills including a high level of accuracy and attention to detail. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Gloucestershire Hospitals NHS Foundation Trust T & O Coordinator and outpatient supervisor
#J-18808-Ljbffr
