A successful travel company is recruiting for a Travel Customer Support Executive to join their expanding travel team offering a salary of £24,000.
This role will combine customer service and administration, assisting clients with both pre and post-travel queries, including amendments and changes, as well as adding any additional services to the booking, both over the phone and by email. This position will involve a small shift pattern from Mon-Fri, either 9am-5:30pm or 10:30am-7pm (approximately 2 late shifts per week) and will include 2 weekends over a 6-week rota (this can vary). Start date is either the 3rd or 10th of March.
Within the role of Travel Customer Support Executive, you will be responsible for:
Answering and processing queries from customers via phone, email, social media, and web chat. Liaising with customers for post-booking questions, assistance, and customer service issues. Processing and actioning, where relevant, incoming emails from external suppliers. Ensuring bookings are loaded correctly across the booking systems and supplier systems.
Travel Customer Support Executive Skills Required: MUST have experience working within a travel agency or travel company either as a travel agent, travel consultant, reservations consultant, or travel customer service consultant, or have worked within customer services in a travel environment (ideally cruise, but this is not essential). Great attention to detail. Confident in checking over documents, including invoices and tickets. Excellent customer service skills. Ability to prioritize a busy workload and work to deadlines.
If you would like to apply for the position of Travel Customer Support Executive, please contact Rachel on (phone number removed) and forward your up-to-date CV to (url removed). #J-18808-Ljbffr
Within the role of Travel Customer Support Executive, you will be responsible for:
Answering and processing queries from customers via phone, email, social media, and web chat. Liaising with customers for post-booking questions, assistance, and customer service issues. Processing and actioning, where relevant, incoming emails from external suppliers. Ensuring bookings are loaded correctly across the booking systems and supplier systems.
Travel Customer Support Executive Skills Required: MUST have experience working within a travel agency or travel company either as a travel agent, travel consultant, reservations consultant, or travel customer service consultant, or have worked within customer services in a travel environment (ideally cruise, but this is not essential). Great attention to detail. Confident in checking over documents, including invoices and tickets. Excellent customer service skills. Ability to prioritize a busy workload and work to deadlines.
If you would like to apply for the position of Travel Customer Support Executive, please contact Rachel on (phone number removed) and forward your up-to-date CV to (url removed). #J-18808-Ljbffr
