Travel Services Manager EMEA page is loaded
Travel Services Manager EMEA
Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado hace 2 días job requisition id REQ408397 JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Essential Duties and Responsibilities Minimum of 5 years of experience in corporate travel management or a related field Strong analytical skills, finding the story in data and identifying root cause in technical tickets. Travel Industry expert, with various supplier, corporate buyer roles, including Self-booking tools, Payments, Airline or Hotel supplier Proficiency in travel management systems and related software. Experience in managing self-booking systems, including implementation planning, configuration validation and deployment of roadmap. Preferred knowledge of new business travel platforms Project Management acumen including planning, managing scheduled timelines, stakeholder engagement and communication Supplier support, including contract services, communication and management Secondary language proficiency, both written and voice, preferred Excellent written and verbal communication skills Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Additional Duties and Responsibilities Support local and global stakeholders in initiatives providing subject matter expertise and guidance to integrate and support best practices Identify, create and lead travel technology implementation for region Document end to end traveler journey, understanding of customer movements, models, business areas, business types, travel types, spend trends, geographies. Key Performance Measures Alignment with global goals; Customer obsession, improve traveler experience via increased Net Promoter Scores and self-booking adoption growth Skills Detailed approach to customer journey: self-booking tool implementation, project management skills, strong relationship skills, strategic problem-solving, MS (excel, word, ppt); advanced communication skills (written and verbal) Experience in managing projects, creating milestones and documenting successes. Attention to detail, follow through and ownership of products. Competencies Comprehensive expertise in the travel industry, spanning the entire customer journey Experience in Corporate travel management, business travel technologies and travel operations, including program performance knowledge Ability to build, nurture and enhance stakeholder relationships across various business verticals Ability to understand, analyse and identify insights from travel data/reports with a next step and action item mindset Innovative thinking and bias for action with a strong focus on quality assurance and attention to detail Ability to work individually as well as collaborate in a team environment Location:
On-site – London, GBR
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Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado hace 2 días job requisition id REQ408397 JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Essential Duties and Responsibilities Minimum of 5 years of experience in corporate travel management or a related field Strong analytical skills, finding the story in data and identifying root cause in technical tickets. Travel Industry expert, with various supplier, corporate buyer roles, including Self-booking tools, Payments, Airline or Hotel supplier Proficiency in travel management systems and related software. Experience in managing self-booking systems, including implementation planning, configuration validation and deployment of roadmap. Preferred knowledge of new business travel platforms Project Management acumen including planning, managing scheduled timelines, stakeholder engagement and communication Supplier support, including contract services, communication and management Secondary language proficiency, both written and voice, preferred Excellent written and verbal communication skills Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Additional Duties and Responsibilities Support local and global stakeholders in initiatives providing subject matter expertise and guidance to integrate and support best practices Identify, create and lead travel technology implementation for region Document end to end traveler journey, understanding of customer movements, models, business areas, business types, travel types, spend trends, geographies. Key Performance Measures Alignment with global goals; Customer obsession, improve traveler experience via increased Net Promoter Scores and self-booking adoption growth Skills Detailed approach to customer journey: self-booking tool implementation, project management skills, strong relationship skills, strategic problem-solving, MS (excel, word, ppt); advanced communication skills (written and verbal) Experience in managing projects, creating milestones and documenting successes. Attention to detail, follow through and ownership of products. Competencies Comprehensive expertise in the travel industry, spanning the entire customer journey Experience in Corporate travel management, business travel technologies and travel operations, including program performance knowledge Ability to build, nurture and enhance stakeholder relationships across various business verticals Ability to understand, analyse and identify insights from travel data/reports with a next step and action item mindset Innovative thinking and bias for action with a strong focus on quality assurance and attention to detail Ability to work individually as well as collaborate in a team environment Location:
On-site – London, GBR
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