As the Treasury Support Officer, you are responsible for analysing and providing solutions for financial discrepancies/disputes caused by technical issues or user error, along with the onboarding of software solutions. This role involves fulfilling the following:
• Operate as per processes and procedures.
• Cooperate and liaise with technical team and share information across the organisation.
• Liaise directly with customers to resolve discrepancy problems caused by operational or technical issues
• Liaising and coordinating with external third-party service providers to resolve discrepancy or disputes
• Provide financial and technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal/Pago terminal discrepancies
About You
• Approximately 2 years previous experience in IT related Helpdesk/System Operations
• Previous knowledge/experience in accounts/discrepancy analysis desirable
• Previous experience with Call Management Systems and monitoring systems.
• Excellent PC skills.
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