Triage Support Administrator / Telecoach
might include: Working with the Delivery Co-ordinator and Service Manager to ensure upcoming groups are fully booked with eligible service users. Conducting motivational interviewing over the phone, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice. Daily calls to lists of eligible service users across South London. Agreeing the most suitable pathway for potential service users (Face to Face, Digital or Tailored Remote). Delivering exceptional customer service whilst managing client referrals over the phone and electronically, and inputting all client referrals into our database. Working collaboratively with the rest of our National Diabetes Prevention Programme (NDPP) team as well as our partner organisations to create referral routes and meet targets. Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance. Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values! About you… More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too! Be the change You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive. Be effective You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude. Be happy You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor). Be successful You are motivated and driven. Happy working solo or as part of a team, you are super organised and love meeting targets. You will be given opportunities to contribute and develop your career. Be big-hearted You want to make a difference. Working with a like-minded team of optimistic people, you want to do meaningful work and change lives. To work with us in this role you will need to be well organised, have experience of administration and speaking to members of the public. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you! Perks… Flexible working Team culture building days Employee Health and Wellbeing Programmes Pension and Life Insurance Schemes Online Shopping discounts A day on us to live by our values! Contract:
1 x Part Time (18.75 hours per week), Permanent position Salary:
Starting at £22,500
(pro rata) Closing Date:
The closing date for applications is Monday 3 rd
February 2025, we reserve the right to close the opportunity early if we receive enough quality applications. Applicants will be contacted to outline the next stages of the process. Interviews will take place soon after closing date. To apply:
attach your CV and a covering letter outlining why you are right for the position. Location:
Remote. Living in South London certainly is a bonus but not essential. Please note, the successful applicant will be required to have the right to work in the UK. Learn more about Thrive Tribe:
https://www.thrivetribe.org.uk/ Got a question?
If you’d like an informal discussion please contact Mike Power, Service Manager –
mike.power@thrivetribe.org.uk
Or Lena Bharania, Delivery Co-Ordinator -
lena.bharania@healthieryou.org.uk We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
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