We are looking for an experienced and versatile Triage Specialist Nurse with excellent communication and interpersonal skills, to join our Hospice at Home team. You will work alongside the Triage Lead managing referrals efficiently, enabling the Princess Alice Hospice at Home team to be responsive to patients and carers in a timely way.
Please note:
Our vacancies are subject to eligibility to work in the UK. We are a small organisation with limited funds and therefore, we are not able to employ you if you are outside the UK as we are not able to obtain a work permit or visa sponsorship on your behalf.
Main duties of the job
You will be comfortable acting as a specialist advisor for other healthcare professionals, patients, and carers. You will enjoy liaising directly with different referrers (including the Primary Care team) so you can ensure patient needs are holistically met. You will feel confident in holding a telephone caseload of non-complex patients to help support the Clinical Nurse Specialist team in caseload management. You will have a relevant degree, diploma or be in the process of studying for one. Palliative care or oncology experience is essential to ensure a solid understanding and relevant clinical knowledge for you to draw upon. If you are enthusiastic, personable and share our values and care about making a difference in the last years of someone's life, we would love to hear from you! About us
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. Here at Princess Alice Hospice, you'll have the opportunity to make a satisfying, rewarding difference to the lives of our patients, their families and friends, and be supported every step of the way. We're small enough for you to see the impact your social worker skills have, and big enough to support you with training, experience and opportunities. The secret to our CQC Outstanding rating is simple. We care for our carers. About the Hospice at Home team: Our Hospice at Home service brings the skills and expertise of our highly trained and dedicated specialist team directly into our patients' homes. This allows patients, their families, and carers access to the vital support they need at home, at a time when it really matters. Job responsibilities
Clinical Review all referrals to Princess Alice Hospice To undertake complex and sensitive holistic care assessments using telephone assessment skills to plan care utilising advance care planning and excellent communication skills. Where the referral is for Wellbeing Services, therapy or medical staff, obtain information as necessary and ensure that referral is duly processed, having discussed with the recipient as appropriate. Where the referral is for the Hospice at Home team, obtain clarification and supplementary information, as necessary. If deemed appropriate or urgent liaise with CNS and ensure that referral is correctly processed. To provide a consistent approach to the triage process to ensure patients are prioritised appropriately. To work with the Triage Lead to support the Nurse Consultant in the development of Outpatient Clinics at Princess Alice Hospice. To support the development and integration of triage into the Single Point of Access (SPA). Liaise with referrer and other healthcare professionals as necessary and appropriate, gathering as much clinical information as possible. This will include obtaining clinic letters, imaging reports, blood results, discharging summaries and hospital MDT outcomes. Accountable for holding a caseload. Manage a telephone caseload of low complexity patients prior to being transferred to a CNS caseload, to support the hospice at home team when caseloads are working at capacity. Contact patient and/or carer and assess need by discussing referral. Undertake a full telephone assessment with the patient and give clinical advice as appropriate. If an urgent visit is required liaise with CNS/Rapid Response CNS/Locality Lead. Inform patient/carer of services available at Princess Alice Hospice; process of ongoing referral will be made. Give patient telephone contact number. Make referrals to Primary Care team, other teams, or departments within the Hospice as necessary. Record assessments, updating patients GP, referrer and/or other healthcare professional by telephone with a letter of referral and actions taken as appropriate. Educational Continue personal and professional development, to ensure clinical effectiveness of self. Maintain contact with Consultants and other medical staff, social work, therapy and ward teams to ensure that clinical knowledge and knowledge of services available is up-to-date and that role is incorporated into the total work of the Hospice. Visit Primary Care teams and other healthcare professionals to give information about role and act as an ambassador for Princess Alice Hospice. Act as role model and mentor to others on the community team, visiting colleagues, providing informal education and support. Audit and Research Participate in clinical audit and research as appropriate to the role. Critique current research and adapt to the role. Proactively seek to continuously improve processes and systems within which you are working. Always looking to improve the way you as an individual and we as an organisation work. Management Influence palliative care nursing practice and policy through engagement with partnerships and networks with colleagues. To act as an ambassador for Princess Alice Hospice at all times, including representing the Hospice in fundraising and PR activities as requested. To receive and disseminate information through attendance at appropriate meetings and liaison with other hospices and palliative care teams. Person Specification
Experience
Palliative care or oncology experience Interest in research/audit Community experience Personal qualities and other requirements
Flexible, motivated, self-directed Personable, with a calm manner Ability to work under pressure Ability to work well within a team Car driver/full driving licence Cover on-call rota, including weekends and bank holidays Sense of humour Awareness of, and commitment to the Mission, Vision and Values of the Hospice Qualifications
Current NMC Registration European Certificate in Essential Palliative Care or equivalent, or be prepared to undertake Teaching qualification (ENB 998 or equivalent) Relevant degree or in the process of undertaking degree or equivalent Community qualification Palliative Care Degree Particular Skills and Aptitudes
Evidence of highly developed communication skills, both written and verbal Good interpersonal skills Able to work effectively in an emotionally demanding environment Leadership capabilities Clinical assessment and evaluation Organisational skills Ability to influence change Specialist Knowledge
Evidence of Continuing Professional Development activities Knowledge of current healthcare and nursing policy and provision Understanding of specialist palliative care provision Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £39,000 to £47,000 a year per annum pro rata (Equivalent to AfC Band 6)
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You will be comfortable acting as a specialist advisor for other healthcare professionals, patients, and carers. You will enjoy liaising directly with different referrers (including the Primary Care team) so you can ensure patient needs are holistically met. You will feel confident in holding a telephone caseload of non-complex patients to help support the Clinical Nurse Specialist team in caseload management. You will have a relevant degree, diploma or be in the process of studying for one. Palliative care or oncology experience is essential to ensure a solid understanding and relevant clinical knowledge for you to draw upon. If you are enthusiastic, personable and share our values and care about making a difference in the last years of someone's life, we would love to hear from you! About us
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. Here at Princess Alice Hospice, you'll have the opportunity to make a satisfying, rewarding difference to the lives of our patients, their families and friends, and be supported every step of the way. We're small enough for you to see the impact your social worker skills have, and big enough to support you with training, experience and opportunities. The secret to our CQC Outstanding rating is simple. We care for our carers. About the Hospice at Home team: Our Hospice at Home service brings the skills and expertise of our highly trained and dedicated specialist team directly into our patients' homes. This allows patients, their families, and carers access to the vital support they need at home, at a time when it really matters. Job responsibilities
Clinical Review all referrals to Princess Alice Hospice To undertake complex and sensitive holistic care assessments using telephone assessment skills to plan care utilising advance care planning and excellent communication skills. Where the referral is for Wellbeing Services, therapy or medical staff, obtain information as necessary and ensure that referral is duly processed, having discussed with the recipient as appropriate. Where the referral is for the Hospice at Home team, obtain clarification and supplementary information, as necessary. If deemed appropriate or urgent liaise with CNS and ensure that referral is correctly processed. To provide a consistent approach to the triage process to ensure patients are prioritised appropriately. To work with the Triage Lead to support the Nurse Consultant in the development of Outpatient Clinics at Princess Alice Hospice. To support the development and integration of triage into the Single Point of Access (SPA). Liaise with referrer and other healthcare professionals as necessary and appropriate, gathering as much clinical information as possible. This will include obtaining clinic letters, imaging reports, blood results, discharging summaries and hospital MDT outcomes. Accountable for holding a caseload. Manage a telephone caseload of low complexity patients prior to being transferred to a CNS caseload, to support the hospice at home team when caseloads are working at capacity. Contact patient and/or carer and assess need by discussing referral. Undertake a full telephone assessment with the patient and give clinical advice as appropriate. If an urgent visit is required liaise with CNS/Rapid Response CNS/Locality Lead. Inform patient/carer of services available at Princess Alice Hospice; process of ongoing referral will be made. Give patient telephone contact number. Make referrals to Primary Care team, other teams, or departments within the Hospice as necessary. Record assessments, updating patients GP, referrer and/or other healthcare professional by telephone with a letter of referral and actions taken as appropriate. Educational Continue personal and professional development, to ensure clinical effectiveness of self. Maintain contact with Consultants and other medical staff, social work, therapy and ward teams to ensure that clinical knowledge and knowledge of services available is up-to-date and that role is incorporated into the total work of the Hospice. Visit Primary Care teams and other healthcare professionals to give information about role and act as an ambassador for Princess Alice Hospice. Act as role model and mentor to others on the community team, visiting colleagues, providing informal education and support. Audit and Research Participate in clinical audit and research as appropriate to the role. Critique current research and adapt to the role. Proactively seek to continuously improve processes and systems within which you are working. Always looking to improve the way you as an individual and we as an organisation work. Management Influence palliative care nursing practice and policy through engagement with partnerships and networks with colleagues. To act as an ambassador for Princess Alice Hospice at all times, including representing the Hospice in fundraising and PR activities as requested. To receive and disseminate information through attendance at appropriate meetings and liaison with other hospices and palliative care teams. Person Specification
Experience
Palliative care or oncology experience Interest in research/audit Community experience Personal qualities and other requirements
Flexible, motivated, self-directed Personable, with a calm manner Ability to work under pressure Ability to work well within a team Car driver/full driving licence Cover on-call rota, including weekends and bank holidays Sense of humour Awareness of, and commitment to the Mission, Vision and Values of the Hospice Qualifications
Current NMC Registration European Certificate in Essential Palliative Care or equivalent, or be prepared to undertake Teaching qualification (ENB 998 or equivalent) Relevant degree or in the process of undertaking degree or equivalent Community qualification Palliative Care Degree Particular Skills and Aptitudes
Evidence of highly developed communication skills, both written and verbal Good interpersonal skills Able to work effectively in an emotionally demanding environment Leadership capabilities Clinical assessment and evaluation Organisational skills Ability to influence change Specialist Knowledge
Evidence of Continuing Professional Development activities Knowledge of current healthcare and nursing policy and provision Understanding of specialist palliative care provision Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £39,000 to £47,000 a year per annum pro rata (Equivalent to AfC Band 6)
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