Job summary
The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year-on-year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas.
An opportunity has arisen to join our busy administration team in Oncology and Haematology.
As post holder, you will be responsible for providing an efficient secretarial service for the consultants and other medical staff working across the Directorate.
Main duties of the job
The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the largest comprehensive cancer centers in the UK. It offers a full range of oncological and surgical cancer treatments that are the envy of hospitals in the UK.
NNUH understands the challenges of cancer management and is committed to meeting that challenge head on using the latest technological, innovative and research tools to provide the best possible service for our cancer patients with kindness and warmth.
We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department.
We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job responsibilities
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilize Trust reports to service and administer waiting lists. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa.
Person Specification
Qualifications
Essential
Good general standard of literacy and numeracy Knowledge of medical terminology/AMSPAR qualification Desirable
RSA III or equivalent Experience
Essential
Previous digital / audio typing experience Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook Skills
Essential
Ability to work to tight deadlines and maintain concentration in a pressurised working environment Attitude, aptitude
Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer details
Employer name
Norfolk and Norwich University Hospital Address
Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Employer's website #J-18808-Ljbffr
The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year-on-year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas.
An opportunity has arisen to join our busy administration team in Oncology and Haematology.
As post holder, you will be responsible for providing an efficient secretarial service for the consultants and other medical staff working across the Directorate.
Main duties of the job
The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the largest comprehensive cancer centers in the UK. It offers a full range of oncological and surgical cancer treatments that are the envy of hospitals in the UK.
NNUH understands the challenges of cancer management and is committed to meeting that challenge head on using the latest technological, innovative and research tools to provide the best possible service for our cancer patients with kindness and warmth.
We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department.
We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job responsibilities
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilize Trust reports to service and administer waiting lists. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa.
Person Specification
Qualifications
Essential
Good general standard of literacy and numeracy Knowledge of medical terminology/AMSPAR qualification Desirable
RSA III or equivalent Experience
Essential
Previous digital / audio typing experience Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook Skills
Essential
Ability to work to tight deadlines and maintain concentration in a pressurised working environment Attitude, aptitude
Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer details
Employer name
Norfolk and Norwich University Hospital Address
Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Employer's website #J-18808-Ljbffr
