Corporate Support Specialist
Location: St Helens
Role: Office Based
Salary: £25,000 - £30,000 depending on experience
My client is a trusted UK provider of telecommunications solutions, offering business mobiles, broadband, VoIP, and more and they are looking to add to their technical teams.
Role Overview
They are seeking a skilled and motivated UC Support Specialist to deliver exceptional customer service and technical support for Business Phone Systems, including hosted telephony and SIP products.
Responsibilities:
Provide 1st-line support for VoIP, SIP, and connectivity. Manage and escalate complex issues as needed. Maintain and update customer records. Support mobile and UC deal processing. Work towards team and company goals while adhering to policies.
Requirements:
Minimum 1 year of technical support experience. Knowledge of VoIP systems (e.g., Gamma Horizon, 3CX) and IT/LAN/WAN. Strong communication, problem-solving, and time-management skills. Adaptable, detail-oriented, and a team player.
Benefits:
33 days holiday (inc. Bank Holidays). Bespoke training, life assurance, pension, and free parking. Cycle to Work Scheme and various discounts.
If this role is of interest, then please drop me a call on (phone number removed) or send your CV to (url removed). #J-18808-Ljbffr
Location: St Helens
Role: Office Based
Salary: £25,000 - £30,000 depending on experience
My client is a trusted UK provider of telecommunications solutions, offering business mobiles, broadband, VoIP, and more and they are looking to add to their technical teams.
Role Overview
They are seeking a skilled and motivated UC Support Specialist to deliver exceptional customer service and technical support for Business Phone Systems, including hosted telephony and SIP products.
Responsibilities:
Provide 1st-line support for VoIP, SIP, and connectivity. Manage and escalate complex issues as needed. Maintain and update customer records. Support mobile and UC deal processing. Work towards team and company goals while adhering to policies.
Requirements:
Minimum 1 year of technical support experience. Knowledge of VoIP systems (e.g., Gamma Horizon, 3CX) and IT/LAN/WAN. Strong communication, problem-solving, and time-management skills. Adaptable, detail-oriented, and a team player.
Benefits:
33 days holiday (inc. Bank Holidays). Bespoke training, life assurance, pension, and free parking. Cycle to Work Scheme and various discounts.
If this role is of interest, then please drop me a call on (phone number removed) or send your CV to (url removed). #J-18808-Ljbffr
