Job Description
Manage the customer relationship at multiple levels for existing portfolio of clients. Responsible for value delivery to clients including plan performance, account management and service results. Manage new business and growth opportunities with existing & new Crawford clients. Responsibilities
Manage and develop client relationships. Take a pro-active consultative approach to understand client needs. Identify cause and effect relationships, patterns and trends. Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs. Contribute to continuous improvement of Crawford services and delivery. Constructively engage with the Crawford network to ensure delivery of agreed service. Uphold Crawford Code of Business Conduct at all times. Demonstrate high levels of Integrity, Client Focus, Professionalism and Teamwork. Timely reporting and provision of management information as required. Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures). Actively seek to develop oneself and take responsibility for your own training and development. Negotiate contract and pricing terms throughout the relationship period. Qualifications
Ability to resolve issues as and when they arise. Ability to constructively provide internal and external feedback. Accurate record keeping. Ability to work at a senior level within the company and the client. Effective negotiating skills. A good understanding of the Insurance market. Experience in an Insurance claims environment. Proven experience in client management. Good communication, report writing and presentation skills. The ability to deliver high standard results, promptly. Excellent organisational skills. Team player who also has the ability to work well using own initiative. Flexible approach – the job holder will be required to attend UK head office meetings, and may be required to travel outside of the UK as and when appropriate. Flexibility with core hours to allow for communication through different time zones. Able to reprioritise objectives to meet changing business needs. Generates innovative solutions, which improve performance, processes or services. Develops appropriate relationships to achieve objectives. Demonstrates ability to solve complex problems and analyses and applies appropriate solutions. Behave in a strongly Client focused way at all times. Demonstrate personal integrity in a way which is consistent with the company’s core values. Hardworking, passionate and motivated. Good understanding of industry. Proven experience in insurance claims environment. Proven ability to meet deadlines. Excellent communication and presentation skills. Client management skills. CII / CILA qualification (desirable). About Us
We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.
Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.
Diversity and Inclusion
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness Capability Culture We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application. #J-18808-Ljbffr
Manage the customer relationship at multiple levels for existing portfolio of clients. Responsible for value delivery to clients including plan performance, account management and service results. Manage new business and growth opportunities with existing & new Crawford clients. Responsibilities
Manage and develop client relationships. Take a pro-active consultative approach to understand client needs. Identify cause and effect relationships, patterns and trends. Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs. Contribute to continuous improvement of Crawford services and delivery. Constructively engage with the Crawford network to ensure delivery of agreed service. Uphold Crawford Code of Business Conduct at all times. Demonstrate high levels of Integrity, Client Focus, Professionalism and Teamwork. Timely reporting and provision of management information as required. Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures). Actively seek to develop oneself and take responsibility for your own training and development. Negotiate contract and pricing terms throughout the relationship period. Qualifications
Ability to resolve issues as and when they arise. Ability to constructively provide internal and external feedback. Accurate record keeping. Ability to work at a senior level within the company and the client. Effective negotiating skills. A good understanding of the Insurance market. Experience in an Insurance claims environment. Proven experience in client management. Good communication, report writing and presentation skills. The ability to deliver high standard results, promptly. Excellent organisational skills. Team player who also has the ability to work well using own initiative. Flexible approach – the job holder will be required to attend UK head office meetings, and may be required to travel outside of the UK as and when appropriate. Flexibility with core hours to allow for communication through different time zones. Able to reprioritise objectives to meet changing business needs. Generates innovative solutions, which improve performance, processes or services. Develops appropriate relationships to achieve objectives. Demonstrates ability to solve complex problems and analyses and applies appropriate solutions. Behave in a strongly Client focused way at all times. Demonstrate personal integrity in a way which is consistent with the company’s core values. Hardworking, passionate and motivated. Good understanding of industry. Proven experience in insurance claims environment. Proven ability to meet deadlines. Excellent communication and presentation skills. Client management skills. CII / CILA qualification (desirable). About Us
We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work.
Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.
Diversity and Inclusion
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness Capability Culture We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application. #J-18808-Ljbffr
