Unix/Linux - Service Operations Specialist (NIGHT SHIFT)
Docklands, London (hybrid)
£65,000 per annum + 40% shift uplift + annual discretionary bonus
On behalf of a Leading financial services organisation, I am seeking a Unix/Linux Service Operations Specialist to provide 2nd line operational shift support for internal IT Linux/UNIX infrastructure and systems in the company's 24x7 hosted environment. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies and provide remote and on-site support as part of the on-call support rota.
Please note:
this is a night shift role with working hours running from 23:00 GMT - 07:30 GMT. The working week starts at 23:00 Sunday night local time, and finishes at 07:30am on Friday morning. You will be required to work x2 days in their London offices. Responsibilities: Provide operational shift support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate. Provide 24/7 on-call cover on a rotational shift basis. Manage the support rota for the Linux team to ensure 24/7/365 coverage. Manage and escalate problems as appropriate. Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, datacentre server hardware infrastructure Work closely with 3rd party vendors to provide support for the corporate Cisco network, storage and Unified Communications services. Investigate defects or problems; work with internal Development team and external vendors to Identify solutions and support any fixes that are required as part of service improvement. Maintain and troubleshoot backup systems. Participate in regular Disaster Recovery testing activities. Follow the organisational Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments. Upgrade or maintain software at a time when the impact to the business is minimised. Execute the failover for the Linux and application services as required. Create, maintain and review operational process and support documentation. Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed. Participate in planned weekend work as required. Perform monthly operating system security patching. Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team's changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required. Skills/experience required: Must have strong operational support experience of Linux Red Hat Server in a Production enterprise environment. Experience of automation using Configuration Management tools like Ansible, Chef, Puppet, SaltStack. Experience of providing production support activities for business critical Linux/applications. Experience of supporting production VMware environments. Experience of supporting data backup technologies. Understanding of Linux and database disaster recovery technologies including SAN replication Knowledge of Cisco IP Networks and EMC SAN/storage technologies. Experience of enterprise monitoring systems Experience of managing and utilizing system management tools Experience in working with ticket systems such as Support Works or Remedy and an understanding of priorities and SLA's. Experience of providing cross training on technologies and operational processes to colleagues. Ability to collaborate effectively with other operational support teams in order to support the Production service. Must have excellent analytical and problem-solving skills. Strong documentation and technical writing skills. Ability to plan and implement technical changes, that follow organisational change rules, without unexpected disruption to the service and with minimal oversight. Knowledge of IT Service Management (ITIL) framework OR understanding of Incident, Problem, Change Experience of leading production technical operational support teams.
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this is a night shift role with working hours running from 23:00 GMT - 07:30 GMT. The working week starts at 23:00 Sunday night local time, and finishes at 07:30am on Friday morning. You will be required to work x2 days in their London offices. Responsibilities: Provide operational shift support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks and building new systems and applying service packs. Manage and escalate problems as appropriate. Provide 24/7 on-call cover on a rotational shift basis. Manage the support rota for the Linux team to ensure 24/7/365 coverage. Manage and escalate problems as appropriate. Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Maintain and support the enterprise Production Linux server domain, VMware Virtual Infrastructure environment, datacentre server hardware infrastructure Work closely with 3rd party vendors to provide support for the corporate Cisco network, storage and Unified Communications services. Investigate defects or problems; work with internal Development team and external vendors to Identify solutions and support any fixes that are required as part of service improvement. Maintain and troubleshoot backup systems. Participate in regular Disaster Recovery testing activities. Follow the organisational Change Management procedure and other standard practices in installing, configuring and supporting Linux Cluster and Linux Infrastructure and relates items in Test and Production environments. Upgrade or maintain software at a time when the impact to the business is minimised. Execute the failover for the Linux and application services as required. Create, maintain and review operational process and support documentation. Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed. Participate in planned weekend work as required. Perform monthly operating system security patching. Input into the Linux infrastructure changes at the weekly/daily CAB. Ensure other team's changes do not have an impact on the delivery of the Linux services. Review and approve changes for the Linux team as required. Skills/experience required: Must have strong operational support experience of Linux Red Hat Server in a Production enterprise environment. Experience of automation using Configuration Management tools like Ansible, Chef, Puppet, SaltStack. Experience of providing production support activities for business critical Linux/applications. Experience of supporting production VMware environments. Experience of supporting data backup technologies. Understanding of Linux and database disaster recovery technologies including SAN replication Knowledge of Cisco IP Networks and EMC SAN/storage technologies. Experience of enterprise monitoring systems Experience of managing and utilizing system management tools Experience in working with ticket systems such as Support Works or Remedy and an understanding of priorities and SLA's. Experience of providing cross training on technologies and operational processes to colleagues. Ability to collaborate effectively with other operational support teams in order to support the Production service. Must have excellent analytical and problem-solving skills. Strong documentation and technical writing skills. Ability to plan and implement technical changes, that follow organisational change rules, without unexpected disruption to the service and with minimal oversight. Knowledge of IT Service Management (ITIL) framework OR understanding of Incident, Problem, Change Experience of leading production technical operational support teams.
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