Uptime Support Manager (12-Month Contract) KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Chief Manufacturing and Supply Officer | 12 Are you eager to kick-start your career in the MedTech industry and make a meaningful impact in healthcare? Olympus invites you to join us as a Clinical Application Specialist in the UK. This is a 12-month contract with the possibility of becoming permanent, based on performance and business needs. In this role, you’ll support healthcare professionals in ensuring the safe use of endoscopes and improving patient outcomes, offering you valuable hands-on experience in medical technology.
Who are we looking for?
We’re looking for an enthusiastic individual with strong interpersonal skills and a passion for patient-focused care. If you thrive working independently, enjoy travel, and are excited about building relationships with healthcare professionals, this could be the perfect opportunity for you. Whether your background is in teaching, healthcare, decontamination, or any people-focused role, your experience can help you excel in this entry-level position. We are specifically seeking a candidate based in the Greater Leeds area in Yorkshire.
Meet the Team
You will work closely with Dan Hughes, the Regional Uptime Support Manager, who oversees the Northeast, Yorkshire and Midlands area. On a day-to-day basis, you'll collaborate with the Territory Managers in your territory, forming a strong and supportive team. Dan's Uptime Support team itself is diverse, consisting of 13 professionals from a mix of age groups, genders, educational, and professional backgrounds, which creates a dynamic and inclusive work environment.
Your responsibilities
Reduce Repairs:
Analyse repair data to identify trends and support customers in minimising equipment damage. Add Value to Service Contracts:
Partner with customers who invest significantly in our service contracts. Build strong relationships and ensure they gain the most from their partnership with Olympus. Conduct Training:
Deliver engaging, practical, and interactive training sessions for healthcare professionals on cleaning and handling endoscopes. Promote Best Practices:
Emphasise the importance of proper equipment use and maintenance while confidently addressing challenges, including having difficult conversations about repair numbers. Collaborate and Engage:
Work closely with a diverse team, including Territory Managers (TMs) and Regional Managers, while independently managing your territory. Build Relationships:
Be socially adept, confident in presenting, and able to connect with people from all walks of life. Minimum Requirements
Valid UK work visa and driving license. Fluent oral and written communication skills in English. We’ve had great success hiring individuals with backgrounds in decontamination, working in a hospital/clinical setting, teaching/presenting, or telesales, as these experiences often translate well into this role. Passion for patient-focused work and improving healthcare outcomes, which is more important than previous industry experience. Strong communication and social skills, with the ability to confidently engage with people from all walks of life. Comfortable using Microsoft Office tools, such as Excel and PowerPoint. This is an entry-level role, and while relevant experience is helpful, we value passion for our patient-focused mission above all else. If you’re eager to make a difference and have the drive to learn, we encourage you to apply. Benefits
You will receive a competitive salary. Company car or car allowance. Structured performance reviews and development opportunities. A generous annual leave entitlement, increasing with service. Private healthcare and dental coverage as part of our benefits package (with minimal deductions), along with a fully funded annual BUPA health check. Employee Assistance Program to support your health, mental and emotional wellbeing. We support work and life balance with flexible working hours and hybrid remote working. Other benefits include enhanced parental leave, cashback and discounts with major UK retailers and so much more! We are actively reviewing applications and encourage you to apply if this opportunity fits your career goals. Our talent team will assess your submission and reach out as needed. Further information:
About Olympus
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.
#J-18808-Ljbffr
Who are we looking for?
We’re looking for an enthusiastic individual with strong interpersonal skills and a passion for patient-focused care. If you thrive working independently, enjoy travel, and are excited about building relationships with healthcare professionals, this could be the perfect opportunity for you. Whether your background is in teaching, healthcare, decontamination, or any people-focused role, your experience can help you excel in this entry-level position. We are specifically seeking a candidate based in the Greater Leeds area in Yorkshire.
Meet the Team
You will work closely with Dan Hughes, the Regional Uptime Support Manager, who oversees the Northeast, Yorkshire and Midlands area. On a day-to-day basis, you'll collaborate with the Territory Managers in your territory, forming a strong and supportive team. Dan's Uptime Support team itself is diverse, consisting of 13 professionals from a mix of age groups, genders, educational, and professional backgrounds, which creates a dynamic and inclusive work environment.
Your responsibilities
Reduce Repairs:
Analyse repair data to identify trends and support customers in minimising equipment damage. Add Value to Service Contracts:
Partner with customers who invest significantly in our service contracts. Build strong relationships and ensure they gain the most from their partnership with Olympus. Conduct Training:
Deliver engaging, practical, and interactive training sessions for healthcare professionals on cleaning and handling endoscopes. Promote Best Practices:
Emphasise the importance of proper equipment use and maintenance while confidently addressing challenges, including having difficult conversations about repair numbers. Collaborate and Engage:
Work closely with a diverse team, including Territory Managers (TMs) and Regional Managers, while independently managing your territory. Build Relationships:
Be socially adept, confident in presenting, and able to connect with people from all walks of life. Minimum Requirements
Valid UK work visa and driving license. Fluent oral and written communication skills in English. We’ve had great success hiring individuals with backgrounds in decontamination, working in a hospital/clinical setting, teaching/presenting, or telesales, as these experiences often translate well into this role. Passion for patient-focused work and improving healthcare outcomes, which is more important than previous industry experience. Strong communication and social skills, with the ability to confidently engage with people from all walks of life. Comfortable using Microsoft Office tools, such as Excel and PowerPoint. This is an entry-level role, and while relevant experience is helpful, we value passion for our patient-focused mission above all else. If you’re eager to make a difference and have the drive to learn, we encourage you to apply. Benefits
You will receive a competitive salary. Company car or car allowance. Structured performance reviews and development opportunities. A generous annual leave entitlement, increasing with service. Private healthcare and dental coverage as part of our benefits package (with minimal deductions), along with a fully funded annual BUPA health check. Employee Assistance Program to support your health, mental and emotional wellbeing. We support work and life balance with flexible working hours and hybrid remote working. Other benefits include enhanced parental leave, cashback and discounts with major UK retailers and so much more! We are actively reviewing applications and encourage you to apply if this opportunity fits your career goals. Our talent team will assess your submission and reach out as needed. Further information:
About Olympus
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.
#J-18808-Ljbffr
