Nurses and Paramedics, are you ready to make your next career move away from a hospital or community setting? Maybe you are looking for something less physically demanding, but still want a challenge and to learn new skills or to use your existing skills and experience in a new way?
The post holder will work within our Integrated Contact Centres (ICC) based across the North West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards. Further development will be offered once you have completed your initial training followed by a period of skill consolidation.
Once this period of consolidation is complete, the post holder will be required to develop additional skills to meet the needs of the service. These additional skills will include providing clinical advice to both clinical and non-clinical colleagues, supporting staff who are returning to practice or are new and require mentorship as well as other specialist skills such as managing the clinical queue and referring calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS. It is a requirement of the role that these additional skills are completed in a timely manner to ensure that patients get access to the right care, at the right time, in the right place; every time. Remote triage within ICC's is delivered on a 24/7 basis, with post holders being expected to work a variety of shifts which may include full night shifts, Bank Holidays, and other Public Holidays. A variety of shift lengths are profiled across the ICC's with these ranging from 7.5 hours to 11.5 hours.
Shortlisted candidates will be invited to complete a simulated telephone assessment which will take place over Teams on either 13 th , 14 th
or 15 th
February. Successful candidates from the first stage will then be invited to an in-person interview on the 20 th , 21 st
and 24 th
February 2025. Please note that Teams interviews are not being offered for this role. Please note that if you are not available to attend any part of the recruitment process on the dates above, further dates will unfortunately not be offered. Previous applicants need not apply. North West Ambulance Service Clinician: "We offer a unique environment to expand your skills into other areas of clinical expertise where you are exposed to a range of diverse patients who call 111 for clinical advice. Where else would that happen? Being part of the NWAS family and NHS 111 service enhances your skills and development and makes a real difference to patients." North West Ambulance Service Clinician: "I initially was looking for a change of environment when I first applied. Once I got into the job role, I found that it gave me a better work/home life balance. The job gave me the opportunity to expand on my clinical knowledge and experience, and I felt I have become a better clinician, and broadened my knowledge again. It has allowed me to put my focus back on the patient and prioritise their needs above anything else. From a nurse's perspective, it's a very welcome change of pace, and a highly supportive working environment, and you can drink your brew whilst it's hot!" We have a number of support sessions planned to enable prospective applicants to ask any questions they may have regarding the role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team will forward the Teams link onto you. Should you be successful at interview stage, successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards. Minimum Requirements: Post registration clinical experience in a face to face, primary or acute care setting, emergency department or pre-hospital role. Triage experience. Excellent leadership and mentoring skills to support staff. Resilient, highly motivated and passionate about delivering outstanding patient care. An ability to adapt to a new and challenging setting. Basic computer skills. North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs—or any other grounds. The Trust reserves the right to close this vacancy early if a large number of applications are received. Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience. We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers. Basic salary of £37,338 - £44,962 (pro rata for part-time staff) plus A4C shift enhancements. Training for this role is on a full-time basis and lasts between 6 and 8 weeks. The classroom element of the training is Monday to Friday 08:00-16:00 for 2 weeks, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training. Training courses are currently planned throughout 2025 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made. Working for our organisation: North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast and is available 24 hours a day, 365 days a year. Please ensure you read the full Job Description and Person Specification and demonstrate how your knowledge and experience meets the criteria contained within those documents in your supporting statement.
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or 15 th
February. Successful candidates from the first stage will then be invited to an in-person interview on the 20 th , 21 st
and 24 th
February 2025. Please note that Teams interviews are not being offered for this role. Please note that if you are not available to attend any part of the recruitment process on the dates above, further dates will unfortunately not be offered. Previous applicants need not apply. North West Ambulance Service Clinician: "We offer a unique environment to expand your skills into other areas of clinical expertise where you are exposed to a range of diverse patients who call 111 for clinical advice. Where else would that happen? Being part of the NWAS family and NHS 111 service enhances your skills and development and makes a real difference to patients." North West Ambulance Service Clinician: "I initially was looking for a change of environment when I first applied. Once I got into the job role, I found that it gave me a better work/home life balance. The job gave me the opportunity to expand on my clinical knowledge and experience, and I felt I have become a better clinician, and broadened my knowledge again. It has allowed me to put my focus back on the patient and prioritise their needs above anything else. From a nurse's perspective, it's a very welcome change of pace, and a highly supportive working environment, and you can drink your brew whilst it's hot!" We have a number of support sessions planned to enable prospective applicants to ask any questions they may have regarding the role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team will forward the Teams link onto you. Should you be successful at interview stage, successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards. Minimum Requirements: Post registration clinical experience in a face to face, primary or acute care setting, emergency department or pre-hospital role. Triage experience. Excellent leadership and mentoring skills to support staff. Resilient, highly motivated and passionate about delivering outstanding patient care. An ability to adapt to a new and challenging setting. Basic computer skills. North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs—or any other grounds. The Trust reserves the right to close this vacancy early if a large number of applications are received. Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience. We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers. Basic salary of £37,338 - £44,962 (pro rata for part-time staff) plus A4C shift enhancements. Training for this role is on a full-time basis and lasts between 6 and 8 weeks. The classroom element of the training is Monday to Friday 08:00-16:00 for 2 weeks, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training. Training courses are currently planned throughout 2025 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made. Working for our organisation: North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast and is available 24 hours a day, 365 days a year. Please ensure you read the full Job Description and Person Specification and demonstrate how your knowledge and experience meets the criteria contained within those documents in your supporting statement.
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