Main area 999, 111, Urgent Care Practitioner, Registered Nurse, Paramedic, RGN, HCPC Grade Band 7 Contract Permanent Hours
Full time
Part time
Flexible working
37.5 hours per week (Full, part time available) Job ref 278-111UCP-0125-NW
Employer South East Coast Ambulance Service NHS Foundation Trust Employer type NHS Site Integrated Urgent Care (999 & 111) Town Crawley/Gillingham Salary £46,148 - £52,809 per annum Salary period Yearly Closing 09/02/2025 23:59 Interview date 27/02/2025
Band 7
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Urgent Care Practitioner (Experienced Paramedic Practitioner / Experienced Nurse Practitioner) Full time / Part time / bank positions available. Vacancies available in Gillingham, Kent or Crawley, West Sussex Telephone Clinical Assessment opportunity providing senior clinical advice to patients across 999 & 111 services Are you an experienced and clinically driven Paramedic or Nurse Practitioner looking for a new challenge to utilise your existing extensive clinical experience in assessing and consulting patients remotely who contact 999 or 111? An opportunity has arisen for Experienced Paramedic or Nurse Practitioners to join our Integrated Care (999 & 111) clinical team, based across the South East region. This is an exciting time to join South East Coast Ambulance Service, as we continue integrating patient access to urgent and emergency care. Main duties of the job
As an Urgent Care Practitioner (UCP) you will provide advanced clinical assessment and signposting, through telephone consultation, to patients who have contacted the 999 /111 service. You will also provide clinical advice, support and leadership to the 999 Emergency Operations Centre (EOC) multi-disciplinary team, including Emergency Medical Advisors (Call Handlers), Paramedics, Nurses & Mental Health Practitioners. Furthermore, you will provide clinical support across the Trust’s wider Integrated Urgent Care (IUC) clinical team within NHS 111 – including Health Advisors (Call Handlers), Dental Nurses, Paediatric Nurses, Palliative Care Nurses, Pharmacists, Midwives and GPs. In addition to supporting the on-site IUC clinical team, you will also be available to provide clinical support and advice to Healthcare Professionals within the community, including ambulance clinicians, community nursing teams, allied health professionals and care home social care staff. You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload. Working for our organisation
The role requires: Permanent full-time contracts 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999, with a focus on the out of hours period providing care for patients presenting through 111. Successfully passing a two-week training course which will be held at Crawley HQ. Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern. Detailed job description and main responsibilities
You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice and qualifications and evidence relevant to ‘specialist practice’ in the field of primary care and urgent & emergency care. You will have operated in an autonomous capacity within a primary and urgent care setting, including having responsibility for the assessment and treatment of ‘on the day’ patients within primary care, such as working within a ‘Duty Team’, working within an Urgent Treatment Centre with a wide range of injury but more commonly illness exposure or an Emergency Department in which your scope of practice involves autonomous care with discharge rights for a wide range of urgent care presentations. You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role. Person specification
Experience
Higher Education Award including: Specialist Practice Diploma in Primary and Urgent Care or equivalent. Working towards Advanced Clinical Practice pathway which must evidence completion of an Advanced clinical assessment and reasoning module. Evidence of a minimum of two years’ in an autonomous role: In primary care (Must include duty team/on day team working) Urgent (UTC/ED/SDEC) care. Acute Frailty response teams (Urgent Community Response teams). Experience of telephone triage or consultation. Knowledge of clinical governance, audit or safeguarding frameworks. Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated. Equality and Inclusion
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable. We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role. When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process. Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this. Should you require an application form in an alternative format including large print or braille, please contact [emailprotected] stating the vacancy reference number and we will be happy to provide this. Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly. Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible. Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust. Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust. Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Urgent Care Practitioner (Experienced Paramedic Practitioner / Experienced Nurse Practitioner) Full time / Part time / bank positions available. Vacancies available in Gillingham, Kent or Crawley, West Sussex Telephone Clinical Assessment opportunity providing senior clinical advice to patients across 999 & 111 services Are you an experienced and clinically driven Paramedic or Nurse Practitioner looking for a new challenge to utilise your existing extensive clinical experience in assessing and consulting patients remotely who contact 999 or 111? An opportunity has arisen for Experienced Paramedic or Nurse Practitioners to join our Integrated Care (999 & 111) clinical team, based across the South East region. This is an exciting time to join South East Coast Ambulance Service, as we continue integrating patient access to urgent and emergency care. Main duties of the job
As an Urgent Care Practitioner (UCP) you will provide advanced clinical assessment and signposting, through telephone consultation, to patients who have contacted the 999 /111 service. You will also provide clinical advice, support and leadership to the 999 Emergency Operations Centre (EOC) multi-disciplinary team, including Emergency Medical Advisors (Call Handlers), Paramedics, Nurses & Mental Health Practitioners. Furthermore, you will provide clinical support across the Trust’s wider Integrated Urgent Care (IUC) clinical team within NHS 111 – including Health Advisors (Call Handlers), Dental Nurses, Paediatric Nurses, Palliative Care Nurses, Pharmacists, Midwives and GPs. In addition to supporting the on-site IUC clinical team, you will also be available to provide clinical support and advice to Healthcare Professionals within the community, including ambulance clinicians, community nursing teams, allied health professionals and care home social care staff. You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload. Working for our organisation
The role requires: Permanent full-time contracts 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999, with a focus on the out of hours period providing care for patients presenting through 111. Successfully passing a two-week training course which will be held at Crawley HQ. Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern. Detailed job description and main responsibilities
You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice and qualifications and evidence relevant to ‘specialist practice’ in the field of primary care and urgent & emergency care. You will have operated in an autonomous capacity within a primary and urgent care setting, including having responsibility for the assessment and treatment of ‘on the day’ patients within primary care, such as working within a ‘Duty Team’, working within an Urgent Treatment Centre with a wide range of injury but more commonly illness exposure or an Emergency Department in which your scope of practice involves autonomous care with discharge rights for a wide range of urgent care presentations. You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are also prerequisites for this role. Person specification
Experience
Higher Education Award including: Specialist Practice Diploma in Primary and Urgent Care or equivalent. Working towards Advanced Clinical Practice pathway which must evidence completion of an Advanced clinical assessment and reasoning module. Evidence of a minimum of two years’ in an autonomous role: In primary care (Must include duty team/on day team working) Urgent (UTC/ED/SDEC) care. Acute Frailty response teams (Urgent Community Response teams). Experience of telephone triage or consultation. Knowledge of clinical governance, audit or safeguarding frameworks. Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated. Equality and Inclusion
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable. We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role. When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process. Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this. Should you require an application form in an alternative format including large print or braille, please contact [emailprotected] stating the vacancy reference number and we will be happy to provide this. Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly. Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible. Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust. Employer certification / accreditation badges
You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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