Main area: Urgent & Emergency Care
Grade: NHS AfC: Band 4
Contract: 1 permanent post and 1 fixed term
Hours: Full time - 37.5 hours per week (Cover between 8am and 5pm)
Job ref: 994-ICB-6866502-A
Employer: NHS Leicester, Leicestershire and Rutland Integrated Care Board
Employer type: NHS
Site: County Hall
Town: Glenfield
Salary: £26,530 - £29,114 PA
Salary period: Yearly
Closing: 12/01/2025 23:59
Urgent & Emergency Care Administrator
NHS AfC: Band 4
We take a flexible approach in terms of what we are able to offer. This means we have a variety of working patterns, full or part-time, and we actively promote agile working, i.e., working where it’s most appropriate for an individual to perform their role. You will have a base at Glenfield to attend as and when required, but for the majority of the time, you will be able to work from home. It will be expected that you have a basic homeworking setup in your home to meet the needs of the role, i.e., desk/chair. So why not join our team and help us to deliver better healthcare, both now and in the future! Job overview
2 posts: 1 permanent and 1 fixed term until August 2025 The Leicester, Leicestershire and Rutland Integrated Care Board Urgent and Emergency Care (UEC) Team is seeking 2 x Band 4 Administrators to work within the UEC team to support delivering the priorities for urgent and emergency care services. Main duties of the job
We are seeking a highly motivated and enthusiastic individual to provide and coordinate administrative duties including the management of mailboxes, tracking and logging emails, supporting the delivery of daily activities to manage system flow and escalation, as well as supporting the Directory of Services (DoS) Lead to maintain the DoS database. Detailed job description and main responsibilities
The UEC Administrator will: Support the delivery of daily activities to manage system flow and escalation and ensure completion of appropriate recording and reporting. Support the daily System Flow calls, clarifying actions as required to improve or maintain flow. Provide day-to-day administration for single point of access mailboxes, liaising with NHS England and other stakeholders to ensure returns and key guidance are disseminated, returns are collated and sent in a timely manner. Track and log all emails that arrive into the mailboxes. Ensure returns are completed and sent in a timely manner. Deal with any queries arising from emails sent into the inboxes. Provide administrative duties including minute-taking for specific meetings, resolving queries, arranging meetings, and diary management. Assist with the management of the on-call rota and on-call pack. Act on any urgent emails and respond to routine enquiries as appropriate. Support the Director of Services Lead (DoS) to keep the DoS database up to date by maintaining and updating service profiles to reflect new versions of the DoS and NHS Pathways. Prepare letters, reports, and other documents. Provide support to the Urgent Care team in times of escalation and surge. Person specification
Qualifications
A level or equivalent Advanced ECDL or equivalent experience RSA Level 3 or equivalent experience Knowledge
Significant administrative/secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with sensitive, contentious, and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint. Understanding of Confidentiality and Data Protection Act. Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines. Adaptability and flexibility to work and ability to cope with uncertainty and change. Ability to undertake minute-taking. Knowledge of the NHS and current issues. Skills for nurturing key relationships and maintaining networks. Car driver/owner or reasonable alternative due to travel required across Leicestershire and other locations as required. Skills
Ability to change ways of working to aid cooperation within and between teams in order to achieve results. Promotes high standards for improving diversity and equality, as per the Workforce Race Equality Standard and Workforce Disability Equality Standard. Please Note: In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received from being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Employer certification / accreditation badges #J-18808-Ljbffr
NHS AfC: Band 4
We take a flexible approach in terms of what we are able to offer. This means we have a variety of working patterns, full or part-time, and we actively promote agile working, i.e., working where it’s most appropriate for an individual to perform their role. You will have a base at Glenfield to attend as and when required, but for the majority of the time, you will be able to work from home. It will be expected that you have a basic homeworking setup in your home to meet the needs of the role, i.e., desk/chair. So why not join our team and help us to deliver better healthcare, both now and in the future! Job overview
2 posts: 1 permanent and 1 fixed term until August 2025 The Leicester, Leicestershire and Rutland Integrated Care Board Urgent and Emergency Care (UEC) Team is seeking 2 x Band 4 Administrators to work within the UEC team to support delivering the priorities for urgent and emergency care services. Main duties of the job
We are seeking a highly motivated and enthusiastic individual to provide and coordinate administrative duties including the management of mailboxes, tracking and logging emails, supporting the delivery of daily activities to manage system flow and escalation, as well as supporting the Directory of Services (DoS) Lead to maintain the DoS database. Detailed job description and main responsibilities
The UEC Administrator will: Support the delivery of daily activities to manage system flow and escalation and ensure completion of appropriate recording and reporting. Support the daily System Flow calls, clarifying actions as required to improve or maintain flow. Provide day-to-day administration for single point of access mailboxes, liaising with NHS England and other stakeholders to ensure returns and key guidance are disseminated, returns are collated and sent in a timely manner. Track and log all emails that arrive into the mailboxes. Ensure returns are completed and sent in a timely manner. Deal with any queries arising from emails sent into the inboxes. Provide administrative duties including minute-taking for specific meetings, resolving queries, arranging meetings, and diary management. Assist with the management of the on-call rota and on-call pack. Act on any urgent emails and respond to routine enquiries as appropriate. Support the Director of Services Lead (DoS) to keep the DoS database up to date by maintaining and updating service profiles to reflect new versions of the DoS and NHS Pathways. Prepare letters, reports, and other documents. Provide support to the Urgent Care team in times of escalation and surge. Person specification
Qualifications
A level or equivalent Advanced ECDL or equivalent experience RSA Level 3 or equivalent experience Knowledge
Significant administrative/secretarial experience including initiating and maintaining office systems. Demonstrable experience in dealing with sensitive, contentious, and confidential information. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint. Understanding of Confidentiality and Data Protection Act. Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines. Adaptability and flexibility to work and ability to cope with uncertainty and change. Ability to undertake minute-taking. Knowledge of the NHS and current issues. Skills for nurturing key relationships and maintaining networks. Car driver/owner or reasonable alternative due to travel required across Leicestershire and other locations as required. Skills
Ability to change ways of working to aid cooperation within and between teams in order to achieve results. Promotes high standards for improving diversity and equality, as per the Workforce Race Equality Standard and Workforce Disability Equality Standard. Please Note: In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received from being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Employer certification / accreditation badges #J-18808-Ljbffr
