To support patients and be a direct point of contact for patients on the 28 faster diagnosis. Triaging telephone calls and providing basic advice and support. Liaising and referring to other appropriate healthcare professionals especially within the community. Arranging and supporting clinics with Intravesical treatments. Completing flow and scan clinics alongside TWOCs. Arranging and triaging of the electronic Holistic Needs Assessments (eHNA) during the cancer patient pathway. This will include the navigator assisting the patient with completing their eHNA where appropriate, ensuring that patients are signposted in a timely manner to appropriate services. Ensure the appropriate management of patient information and the co-ordination of patient pathways through collaborative working with medical secretaries, MDT coordinators, clinical nurse specialists, and other departments as required within the Trust. To work with the CNS’s to develop and embed the Living With and Beyond Cancer agenda within the Urology service. To assist in the development of end of treatment summaries alongside the lead CNS to ensure the timely communication of patient information to the primary care setting. To ensure the appropriate and timely booking of outpatient appointments. Organization Overview
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. Commitment to Diversity
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organisation's core values. Additional Responsibilities
Assist in maintaining and developing the Urology CNS patient database, including remote monitoring. Work closely with the MDT coordinator to ensure roles are well defined and not duplicated. Assist in the development of care pathways and implement improvements to the administrative element of the pathway. Ensure that directorate administrative and clerical functions are carried out to the highest quality standards by monitoring and improving services. Monitor patients’ progress through the cancer pathway. Identify areas where targets are not achieved and undertake process mapping to identify bottlenecks and improve performance. To participate and display a willingness to learn develop a relevant technical competency/area of interest and keep up to date with current local and national issues and developments. To be responsible for own learning in knowledge base relevant to own clinical area including mandatory training. To participate in regular formal supervision and develop a personal development plan that links into KSF and departmental competency frameworks in order to promote learning and enhance skills. To be responsible for managing own daily timetable of delegated tasks including time for supervision and training.
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