Used Car Manager
Citygate Volkswagen & Skoda, Watford
Permanent
OTE: £65,000
Role overview
As the Used Car Manager, you will be required, through a strategic and hands-on approach, to manage the used car sales environment, the people, and the process to maximize the profit opportunity and customer satisfaction.
Key responsibilities
As the Used Car Manager, your key responsibilities will be:
Inventory Management
Oversee the procurement of used vehicles, ensuring a diverse and profitable inventory. Monitor stock levels, turnover rates, and pricing strategies to maximize profitability. Ensure all vehicles are properly inspected, serviced, and ready for sale.
Customer Relations
Develop and maintain excellent customer service practices to foster loyalty and repeat business. Handle customer inquiries, complaints, and escalations professionally. Build relationships with clients and create referral opportunities.
Pricing and Profitability
Set competitive pricing strategies for used vehicles while ensuring profitability. Monitor and adjust pricing based on market conditions and inventory levels. Maximize profit margins through effective upselling of warranties, financing, and additional services.
Compliance and Documentation
Ensure compliance with all state and federal laws regarding vehicle sales. Oversee accurate completion of contracts, titles, and other required documentation. Maintain dealership records in accordance with company and legal standards.
Marketing and Promotions
Collaborate with the marketing team to plan and execute promotional campaigns. Advertise inventory through online platforms, social media, and traditional media. Monitor the effectiveness of advertising strategies and adjust as necessary.
Performance Reporting
Prepare and present regular sales and performance reports to senior management. Track key performance indicators (KPIs) and identify areas for improvement. Analyze data to optimize processes and drive profitability.
Collaboration
Work closely with the finance and insurance (F&I) department to ensure smooth transactions. Coordinate with service and reconditioning departments to prepare vehicles for sale. Build relationships with wholesale buyers and other dealerships.
What's in it for you? With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1-4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service, and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme About You The successful candidate for our Used Car Manager position will ideally possess the following skills and experience: Strong background in used car sales management Excellent communication and leadership skills Proven track record of achieving sales targets Ability to work well under pressure and have a strong attention to detail Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), provide excellent quality training and internal progression opportunities. Job Types:
Full-time, Permanent Pay:
£45,000.00-£65,000.00 per year Additional pay: Commission pay Benefits: Company pension Cycle to work scheme Employee discount Referral programme Work Location:
In person
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Oversee the procurement of used vehicles, ensuring a diverse and profitable inventory. Monitor stock levels, turnover rates, and pricing strategies to maximize profitability. Ensure all vehicles are properly inspected, serviced, and ready for sale.
Customer Relations
Develop and maintain excellent customer service practices to foster loyalty and repeat business. Handle customer inquiries, complaints, and escalations professionally. Build relationships with clients and create referral opportunities.
Pricing and Profitability
Set competitive pricing strategies for used vehicles while ensuring profitability. Monitor and adjust pricing based on market conditions and inventory levels. Maximize profit margins through effective upselling of warranties, financing, and additional services.
Compliance and Documentation
Ensure compliance with all state and federal laws regarding vehicle sales. Oversee accurate completion of contracts, titles, and other required documentation. Maintain dealership records in accordance with company and legal standards.
Marketing and Promotions
Collaborate with the marketing team to plan and execute promotional campaigns. Advertise inventory through online platforms, social media, and traditional media. Monitor the effectiveness of advertising strategies and adjust as necessary.
Performance Reporting
Prepare and present regular sales and performance reports to senior management. Track key performance indicators (KPIs) and identify areas for improvement. Analyze data to optimize processes and drive profitability.
Collaboration
Work closely with the finance and insurance (F&I) department to ensure smooth transactions. Coordinate with service and reconditioning departments to prepare vehicles for sale. Build relationships with wholesale buyers and other dealerships.
What's in it for you? With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1-4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service, and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme About You The successful candidate for our Used Car Manager position will ideally possess the following skills and experience: Strong background in used car sales management Excellent communication and leadership skills Proven track record of achieving sales targets Ability to work well under pressure and have a strong attention to detail Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), provide excellent quality training and internal progression opportunities. Job Types:
Full-time, Permanent Pay:
£45,000.00-£65,000.00 per year Additional pay: Commission pay Benefits: Company pension Cycle to work scheme Employee discount Referral programme Work Location:
In person
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