User Researcher – 12 month FTC

Business Area: Local Consumer Business Unit Posting Country: United Kingdom Date Posted: 22 Jan 2025 Full Time / Part Time: Full Time Contract Type: Fixed Term Contract Location: The Speechmark, London + *Hybrid Working Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Mon to Fri Duration: 12 Months *Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. What you’ll do As a User Researcher, you will play a crucial role in advancing our omni-channel design process by conducting insightful, strategically significant research. User research methods such as usability testing, qualitative moderation, and survey design will be solidly in your wheelhouse. Collaborating closely with service design, product and UX design teams, you will conduct research that will help drive Vodafone’s strategic roadmap and shape outstanding customer experiences. In this role, you will autonomously lead projects and collaborate with fellow researchers to tackle complex challenges. Leveraging your expertise, you will develop robust research plans and discussion guides, conduct both quantitative and qualitative research, perform thorough data analysis, and distil actionable insights that drive business critical projects. Key accountabilities: Collaborate with service design, product and UX design teams to drive strategic decision making and shape the customer experience. Develop research plans, discussion guides, and methodologies. Conduct quantitative and qualitative research, ensuring robust data collection and analysis. Derive actionable insights and recommendations from research findings. Independently lead business critical projects (tier 1s, 0s / top 10). Engage across the entire product development life cycle, from ideation to post-launch optimization. Who you are Proven experience with user research in a complex organization. Expertise across a range of user research methods e.g. usability testing, qualitative moderation and survey design. Strong ability to work closely with design peers to find solutions and drive projects forward. Confident managing and communicating with senior leaders and justifying strategic decisions. Great problem solving and analytical thinking. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

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