Methods Birmingham, England, United Kingdom
Closing date: 24th January 2025
About Methods Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods, we have fun while working hard; we are not afraid of making mistakes and learning from them.
Methods was acquired by the Alten Group in early 2022.
Your Role We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.
Responsibilities
Championing the user
Planning and conducting user research, developing recruitment briefs, analysis, and presentation of findings
Collaborating with the product team to turn research findings into prototypes and features that meet the user need
Presenting research findings, user insight, and recommendations to the product team
Promoting user-centered design principles and best practices within government
Designing, scripting, and analysing quantitative surveys
Undertaking qualitative/quantitative research projects such as proposition development, visual identity, and customer experience mapping
Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money, and deliverables
Skills We Are Looking For
Knowledge, experience, and passion for user-centered design practices
Experience undertaking user research and gathering user requirements
Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
Confidence developing user personas and journey maps
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Additional Skills and Behaviours Skills that would also be useful in this role include:
Working in an agile environment
Advocating for fully accessible and inclusive services
Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
Taking a proactive approach to diversity, equity, and inclusion internally and with clients
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process, candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview.
Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us, you can expect:
Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring, and thought-provoking leadership
A supportive and collaborative environment
Development Access to LinkedIn Learning, a management development programme, and training.
Wellness 24/7 confidential employee assistance programme.
Flexible Working Including home working and part-time options.
Social Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
Time Off 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation.
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
Discretionary Company Bonus Based on company and individual performance.
Life Assurance Of 4 times base salary.
Private Medical Insurance Which is non-contributory (spouse and dependants included).
Worldwide Travel Insurance Which is non-contributory (spouse and dependants included).
Enhanced Maternity and Paternity Pay Travel Season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits).
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
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Closing date: 24th January 2025
About Methods Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods, we have fun while working hard; we are not afraid of making mistakes and learning from them.
Methods was acquired by the Alten Group in early 2022.
Your Role We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.
Responsibilities
Championing the user
Planning and conducting user research, developing recruitment briefs, analysis, and presentation of findings
Collaborating with the product team to turn research findings into prototypes and features that meet the user need
Presenting research findings, user insight, and recommendations to the product team
Promoting user-centered design principles and best practices within government
Designing, scripting, and analysing quantitative surveys
Undertaking qualitative/quantitative research projects such as proposition development, visual identity, and customer experience mapping
Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money, and deliverables
Skills We Are Looking For
Knowledge, experience, and passion for user-centered design practices
Experience undertaking user research and gathering user requirements
Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
Confidence developing user personas and journey maps
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Additional Skills and Behaviours Skills that would also be useful in this role include:
Working in an agile environment
Advocating for fully accessible and inclusive services
Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
Taking a proactive approach to diversity, equity, and inclusion internally and with clients
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process, candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected. Details of this will be discussed with you at interview.
Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us, you can expect:
Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring, and thought-provoking leadership
A supportive and collaborative environment
Development Access to LinkedIn Learning, a management development programme, and training.
Wellness 24/7 confidential employee assistance programme.
Flexible Working Including home working and part-time options.
Social Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
Time Off 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation.
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
Discretionary Company Bonus Based on company and individual performance.
Life Assurance Of 4 times base salary.
Private Medical Insurance Which is non-contributory (spouse and dependants included).
Worldwide Travel Insurance Which is non-contributory (spouse and dependants included).
Enhanced Maternity and Paternity Pay Travel Season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits).
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
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