As a User Researcher, you will be responsible for ensuring our service provision meets users' needs by leading extensive research on how users and customers interact with the service. You will conduct research to gain a deep understanding of our users, their behaviours, needs, and motivations. You will plan, design, and execute user-centred research activities, including usability testing, surveys, ethnographic studies, card sorting, and interviews, among others. You will work collaboratively with cross-functional teams, including designers, developers, product managers, and other stakeholders to translate research findings into actionable insights that drive product development and innovation. Strong analytical, communication, presentation, and problem-solving skills are essential. You'll be at the heart of our dedicated User Experience team, championing UX best practices within the projects to build a user-focused culture. We're looking for people who are passionate about creating accessible services that are simple enough for everyone to use. We follow the Government Digital and Data Profession Capability job description model for User Researcher. You will be required to gain a good understanding of the Government Digital Service Manual, the GDS Design System, and our Technology Code of Practice.
As a User Researcher, you will:
Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of complex government services; Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions; Lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour; Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs; Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features; Contribute to UCD strategic planning, to align user research activities with wider plans to inform service propositions; Help build user-centred practices in new and larger teams; Develop and ensure good user research practice, sharing knowledge with other user researchers within the team or external supplier teams; Contribute to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice. Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Civil Service Jobs is used by over 3 million candidates per month to find and view vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 219 organisations to advertise their vacancies and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards. We are creating a digital culture where user needs are at the heart of everything we build. This role is an exciting and rewarding opportunity to make a real impact in a significant transformation programme.
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Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of complex government services; Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions; Lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour; Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs; Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features; Contribute to UCD strategic planning, to align user research activities with wider plans to inform service propositions; Help build user-centred practices in new and larger teams; Develop and ensure good user research practice, sharing knowledge with other user researchers within the team or external supplier teams; Contribute to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice. Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Civil Service Jobs is used by over 3 million candidates per month to find and view vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 219 organisations to advertise their vacancies and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards. We are creating a digital culture where user needs are at the heart of everything we build. This role is an exciting and rewarding opportunity to make a real impact in a significant transformation programme.
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