Employer: NICE - The National Institute for Health and Care Excellence
Employer type: NHS
Site: 3rd Floor, Manchester
Salary: £46,148 - £52,809 per annum
Salary period: Yearly
Closing: 10/02/2025 23:59
Interview date: 25/02/2025
User Researcher
NHS AfC: Band 7
The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. As an equal opportunities employer, we are committed to creating an inclusive environment and welcome everyone from all backgrounds to apply. If you are suitably qualified and have an interest in remote, hybrid, full time or part time working, we encourage you to get in touch as we are happy to discuss potential flexible working opportunities. We have modern offices in Manchester city centre and Stratford, London. Please consider that you may be required to commute to one of our offices for business purposes if necessary. Job overview
Here at NICE, we are going through an exciting period of change and rapid growth. As an organisation, we collaborate to achieve the same goal through empowering our workforce. Your health and wellbeing is a top priority for us! Main duties of the job
User Researchers are key figures in improving NICE’s content and digital presence, gaining a sound understanding of user needs and behaviours to inform decisions. You will collaborate with colleagues across the organisation to deliver high-level user research programmes and projects that will support NICE’s strategic objectives. Where required, you will be part of a multi-disciplinary team working on delivering the product strategy and implementing content transformation alongside content designers, UX designers, developers, and subject matter experts. You will be required to: Support the implementation of the usable strategy Plan, design and conduct user research projects in their entirety, covering both qualitative and quantitative methodologies, including usability testing and conducting discovery sessions. Use a variety of research tools for data capture, testing and analysis including understanding how users interact with the live website (including Excel, SNAP, Hotjar) Work and collaborate with other disciplines such as data analytics to supplement research data Advocate user research principles and best practice within NICE Consistently promote the voice of the users and ensure they are central to decisions Working for our organisation
The Implementation and Partnership Directorate is responsible for supporting the implementation of our guidance. This includes the product team, National implementation team, system support team, People in Community, system insight and the publishing team. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We offer a range of benefits including: NHS pension scheme which is one of the most generous in the UK. Flexible working to help staff achieve a healthy work-life balance including work from home, compressed hours and flexi start/finish times. Access to a Blue Light Card which includes a wide range of discounts from major retailers, restaurants and more. Holiday entitlement starting from 27 days plus Bank Holidays. Access to modern offices with showers, bike storage facilities and refreshments. Access to Staff Networks including Disability Advocacy and Wellbeing Network, Women In NICE, Race Equality Network, NICE and Proud, Change Agent Network. If you feel this is the type of environment you will enjoy working in, please feel free to contact us for more information or apply now. Detailed job description and main responsibilities
To be considered for this role, you should be able to demonstrate the person specification criteria in your application. Applicants should demonstrate all essential criteria throughout the recruitment process to be considered for the job. Please see the job description attached for a full list of responsibilities. Person specification
Education/Qualifications
Educated to undergraduate degree level in a relevant subject, or have equivalent knowledge acquired through experience and further training. Experience
Proven experience of conducting user research with a digital focus. Proven experience of implementing the full research lifecycle from design to analysis and communication of findings. Proven experience of working in an agile development environment with UX and content designers, developers, and/or service delivery managers. Skills/Knowledge
Ability to independently plan and conduct complex user research projects. Important: Due to NICE’s use of anonymised recruitment practices, we ask all candidates not to include personal details in their application. Please provide sufficient detail in the supporting information section to allow our team to make an informed judgement about your suitability for this role. CVs will not be considered. We reserve the right to close any vacancies from further submissions when we have received sufficient applications to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Please note that applications may be rejected or subject to disciplinary action if evidence of plagiarism is detected. Please contact [emailprotected] if you wish to discuss any additional needs or reasonable adjustments which may support you with your application and/or at interview.
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NHS AfC: Band 7
The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. As an equal opportunities employer, we are committed to creating an inclusive environment and welcome everyone from all backgrounds to apply. If you are suitably qualified and have an interest in remote, hybrid, full time or part time working, we encourage you to get in touch as we are happy to discuss potential flexible working opportunities. We have modern offices in Manchester city centre and Stratford, London. Please consider that you may be required to commute to one of our offices for business purposes if necessary. Job overview
Here at NICE, we are going through an exciting period of change and rapid growth. As an organisation, we collaborate to achieve the same goal through empowering our workforce. Your health and wellbeing is a top priority for us! Main duties of the job
User Researchers are key figures in improving NICE’s content and digital presence, gaining a sound understanding of user needs and behaviours to inform decisions. You will collaborate with colleagues across the organisation to deliver high-level user research programmes and projects that will support NICE’s strategic objectives. Where required, you will be part of a multi-disciplinary team working on delivering the product strategy and implementing content transformation alongside content designers, UX designers, developers, and subject matter experts. You will be required to: Support the implementation of the usable strategy Plan, design and conduct user research projects in their entirety, covering both qualitative and quantitative methodologies, including usability testing and conducting discovery sessions. Use a variety of research tools for data capture, testing and analysis including understanding how users interact with the live website (including Excel, SNAP, Hotjar) Work and collaborate with other disciplines such as data analytics to supplement research data Advocate user research principles and best practice within NICE Consistently promote the voice of the users and ensure they are central to decisions Working for our organisation
The Implementation and Partnership Directorate is responsible for supporting the implementation of our guidance. This includes the product team, National implementation team, system support team, People in Community, system insight and the publishing team. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We offer a range of benefits including: NHS pension scheme which is one of the most generous in the UK. Flexible working to help staff achieve a healthy work-life balance including work from home, compressed hours and flexi start/finish times. Access to a Blue Light Card which includes a wide range of discounts from major retailers, restaurants and more. Holiday entitlement starting from 27 days plus Bank Holidays. Access to modern offices with showers, bike storage facilities and refreshments. Access to Staff Networks including Disability Advocacy and Wellbeing Network, Women In NICE, Race Equality Network, NICE and Proud, Change Agent Network. If you feel this is the type of environment you will enjoy working in, please feel free to contact us for more information or apply now. Detailed job description and main responsibilities
To be considered for this role, you should be able to demonstrate the person specification criteria in your application. Applicants should demonstrate all essential criteria throughout the recruitment process to be considered for the job. Please see the job description attached for a full list of responsibilities. Person specification
Education/Qualifications
Educated to undergraduate degree level in a relevant subject, or have equivalent knowledge acquired through experience and further training. Experience
Proven experience of conducting user research with a digital focus. Proven experience of implementing the full research lifecycle from design to analysis and communication of findings. Proven experience of working in an agile development environment with UX and content designers, developers, and/or service delivery managers. Skills/Knowledge
Ability to independently plan and conduct complex user research projects. Important: Due to NICE’s use of anonymised recruitment practices, we ask all candidates not to include personal details in their application. Please provide sufficient detail in the supporting information section to allow our team to make an informed judgement about your suitability for this role. CVs will not be considered. We reserve the right to close any vacancies from further submissions when we have received sufficient applications to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Please note that applications may be rejected or subject to disciplinary action if evidence of plagiarism is detected. Please contact [emailprotected] if you wish to discuss any additional needs or reasonable adjustments which may support you with your application and/or at interview.
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