A proactive, “can-do” attitude, with a keen curiosity and willingness to learn An excellent eye for nuance and a logical, problem-solving approach Demonstrated experience of user experience work, preferably in an academic context Cross-functional team collaboration, including stakeholder management Ability to understand the specific needs of a varied user base of students, scholars, librarians and practitioners in visual and applied arts, performing arts, humanities, social sciences, law and finance The role:
Run user experience research to understand our users’ journeys and needs, deciding on the best method to use (e.g. interviews, focus groups, card sorting, usage analytics) Capture findings from user experience research and translate into clear and prioritized business requirements, whether for roadmap or immediate development Produce designs (sketches, wireframes, mock-ups, and interactive prototypes, as appropriate) to assist with user research, internal discussion, presentations to stakeholders, and delivery Work on a programme of continuous improvement, encompassing interface design within a tested and established design language, basic UX writing, usability testing, and interaction flows Work with Editorial leads and Product Managers on new product proposals to identify new feature requirements Specify and clarify requirements for developers with regard to the Platforms, working closely with external and internal teams Document new designs, and maintain documentation for existing designs Review built designs whilst they are in the test environment to ensure they meet the specified design Analyse web usage data to understand and measure user engagement and optimize user journeys Act as the internal team expert for our analytics tools (training provided) Benchmark competitors against our platforms, in order to remain market-leading for user experience and user engagement Contribute to branding and visual design with Product Management, Editorial and Marketing teams Proactively ensure that all the Digital Resources platforms comply with established and emerging accessibility criteria Identify improvements to the team’s processes and workflow Promote the importance of User Experience within the wider company. If this role sounds of interest, please don’t hesitate to apply.
#J-18808-Ljbffr