Location:
East Grinstead (mix of home and office working) Job type:
Maternity cover role Reporting to:
E-Commerce Manager About the job:
As part of a small dynamic Commercial department, and reporting to the Ecommerce Manager, this role encompasses UX and visual design best practice to deliver user journey, user experience and CRO improvements for multiple online brands and products. Key Tasks/Accountabilities: Use web analytics, user testing, session videos, heat maps and customer feedback to identify user issues and pain points, adopting user centred approaches to then fix these based on insight and best practice design. Iterate visual and UX concepts and ideas based on best practice and new ideas – including user flows/journeys, wireframes (low and high fidelity), screen components and assets. Work with Digital Product Owner and CRO team to produce ideas, concepts, design and assets that can be AB tested. Understand development principles to make sure your designs are achievable within timelines and on the platform and produce pixel perfect designs for sign off. Extend and apply existing UX and visual design standards and templates, evolving these as required. Regularly monitor developments in e-commerce, design, and competitor’s websites and recommend enhancements to UX & visual designs to ensure a ‘best in class’ user experience is maintained. Be accountable for time estimates provided for design work and ensure that work is completed on time. Your role will also require you to deal with external clients and partners at times as well as write content for the business’ ecommerce platforms. Provide direct support for internal departments and external partners that require operational knowledge of ecommerce or digital technologies. Ensure that all quality standards, legal compliance and regulated procedures are met when changing or updating online journeys. Work with ecommerce manager to take all visual design stages from concept to final hand-off. Conceptualize original ideas that bring simplicity and user friendliness to complex designs. With appropriate prototyping and design tools (Figma and Adobe Creative Suite), create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas. Take a proactive role in identifying and resolving design improvements across all sites and campaigns while communicating with different departments to confirm requirements. Present designs and key milestone deliverables to peers and executive level stakeholders. Attend user research sessions and evaluate user feedback. Essential Skills & Experience Required: Ideally a recognised digital qualification. A positive attitude and strong willingness to learn and develop. A self starter that will proactively find issues and gaps and come up with and deliver solutions. Able to manage your own workload and priorities. Proven experience in an insight driven ecommerce role in a business to consumer marketing environment. Travel and/or outdoor leisure market experience an advantage. Knowledge of the current internet industry and current best practice standards. Able to manage multiple work streams and prioritise effectively to ensure deadlines are met. Proven UI experience. Solid experience in creating wireframes, storyboards, user flows, process flows and site maps. Fully proficient in Figma. Preferable experience in Photoshop, Illustrator or other visual design and wire-framing tools. Excellent visual design skills with sensitivity to user-system interaction (accessibility). Ability to present designs and recommend solutions to stakeholders. Ability to solve problems creatively and effectively. Up-to-date with the latest UI trends, techniques, and technologies. Bring your best with a keen eye for detail. The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential. Apply now
To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club. Call our HR team for more information about working for the Club. 01342 778 304
(Head office vacancies) 01342 336 788
(Sites vacancies - Monday, Tuesday or Friday only)
#J-18808-Ljbffr
East Grinstead (mix of home and office working) Job type:
Maternity cover role Reporting to:
E-Commerce Manager About the job:
As part of a small dynamic Commercial department, and reporting to the Ecommerce Manager, this role encompasses UX and visual design best practice to deliver user journey, user experience and CRO improvements for multiple online brands and products. Key Tasks/Accountabilities: Use web analytics, user testing, session videos, heat maps and customer feedback to identify user issues and pain points, adopting user centred approaches to then fix these based on insight and best practice design. Iterate visual and UX concepts and ideas based on best practice and new ideas – including user flows/journeys, wireframes (low and high fidelity), screen components and assets. Work with Digital Product Owner and CRO team to produce ideas, concepts, design and assets that can be AB tested. Understand development principles to make sure your designs are achievable within timelines and on the platform and produce pixel perfect designs for sign off. Extend and apply existing UX and visual design standards and templates, evolving these as required. Regularly monitor developments in e-commerce, design, and competitor’s websites and recommend enhancements to UX & visual designs to ensure a ‘best in class’ user experience is maintained. Be accountable for time estimates provided for design work and ensure that work is completed on time. Your role will also require you to deal with external clients and partners at times as well as write content for the business’ ecommerce platforms. Provide direct support for internal departments and external partners that require operational knowledge of ecommerce or digital technologies. Ensure that all quality standards, legal compliance and regulated procedures are met when changing or updating online journeys. Work with ecommerce manager to take all visual design stages from concept to final hand-off. Conceptualize original ideas that bring simplicity and user friendliness to complex designs. With appropriate prototyping and design tools (Figma and Adobe Creative Suite), create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas. Take a proactive role in identifying and resolving design improvements across all sites and campaigns while communicating with different departments to confirm requirements. Present designs and key milestone deliverables to peers and executive level stakeholders. Attend user research sessions and evaluate user feedback. Essential Skills & Experience Required: Ideally a recognised digital qualification. A positive attitude and strong willingness to learn and develop. A self starter that will proactively find issues and gaps and come up with and deliver solutions. Able to manage your own workload and priorities. Proven experience in an insight driven ecommerce role in a business to consumer marketing environment. Travel and/or outdoor leisure market experience an advantage. Knowledge of the current internet industry and current best practice standards. Able to manage multiple work streams and prioritise effectively to ensure deadlines are met. Proven UI experience. Solid experience in creating wireframes, storyboards, user flows, process flows and site maps. Fully proficient in Figma. Preferable experience in Photoshop, Illustrator or other visual design and wire-framing tools. Excellent visual design skills with sensitivity to user-system interaction (accessibility). Ability to present designs and recommend solutions to stakeholders. Ability to solve problems creatively and effectively. Up-to-date with the latest UI trends, techniques, and technologies. Bring your best with a keen eye for detail. The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential. Apply now
To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club. Call our HR team for more information about working for the Club. 01342 778 304
(Head office vacancies) 01342 336 788
(Sites vacancies - Monday, Tuesday or Friday only)
#J-18808-Ljbffr
