Own and conduct end-to-end UX Research - from foundational research to concept and usability testing to drive product direction. Present findings in impactful UX deliverables and ensure research deliverables are high quality and meet the established standards and guidelines. Coach and mentor other researchers toward innovative and creative thinking when approaching research challenges. Lead and support initiatives to create new and evolve existing research methods and processes by staying up-to-date with innovations in the industry. Work closely with partners, including designers, product managers, project managers, and engineers inside various divisions. Partner with agencies and consultants, directing their efforts through clear input and feedback to ensure quality results that suit the needs of internal partners. Requirements:
Minimum BA/BS degree in Human-Computer Interaction (HCI), Human Factors, Social Sciences, UX Design, related field or equivalent experience. 4+ years of UX Research, and related experience, demonstrated in a portfolio of projects. Experience working in a complex, cross-functional organization. A systems thinker with problem-solving skills and a good understanding of technical constraints in software design. Proven track record of conducting research at all stages of product development. A robust understanding of industry-standard UX research methods including ethnographic methods, in-depth interviews, group interviews, evaluative methods (e.g. concept testing, in-lab/remote usability testing, tree testing, etc.), and quantitative methods (surveys, behavioral analytics, etc.). Expert-level knowledge of multiple UX research techniques. Proficiency in quantitative techniques and applied statistics is a plus. Experience providing research and deep insights leading to compelling and quality interfaces. Strong communication skills and ability to build and sustain internal and external partnerships. 2+ years working in enterprise applications and/or B2B products and/or other technical environments is a plus. Knowledge of technical aspects of video game development is a plus. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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